E-commerce and Experimentations Manager

As E-commerce Manager, you will take ownership of the day-to-day operations of our largest sales channel, enabling the commercial success of our growing range of products. Your primary focus will be on maintaining and optimising the channel to drive our growth, owning product launches and commercial campaigns. In addition to this, you will input into user experience, conversion rate optimisation, and A/B testing to implement strategies that enhance site performance and increase average order value. Mous’s mission is to become a household brand in tech accessories, so we're looking for an exceptional individual with an entrepreneurial mindset that can drive our brand forward. If you want to have a tangible impact on the business bottom line, have the autonomy to make key decisions and get first-hand experience building a brand into a household name, you should apply for this role.

📱 About Us

We are Mous. (Pronounced mouse, not moose.) Our vision is for everyone to live better with technology. With an in-house team of expert product engineers and designers, we’re constantly evolving in a rapidly changing market. We make high-performance tech accessories and innovative product ecosystems, crafted with purpose, and demonstrate their value through impactful content. We believe in show, not tell, so we produce extreme content to prove what our products can do, including throwing phones from helicopters, cranes and even the roof at Google HQ in California.

We started by designing a phone case that focused on high performance, optimal functionality and considered style. We have since expanded our product range to include ecosystems of MagSafe® compatible magnetic accessories, mechanical mounts for content creation and bikes, ultra-fast wireless chargers and backpacks that all adhere to these principles.

Our products are for risk-takers and thrill-seekers as well as tech-lovers and city dwellers. We create solutions to the problems that come from busy lives and outlandish adventures. No matter what your everyday life looks like you can trust our products to expand the experiences you have with the tech you use the most.

👋 About You

 We are looking for a highly skilled E-commerce Manager to join our team. As E-commerce Manager you will report into Emma Weston, our E-commerce Lead and you will mentor another individual, helping prioritising their work across the business. We’re looking for someone that can proactively lead the day-to-day operations of our website whilst providing analytical and prioritised insights to drive forward high-value projects.

In addition to the day-to-day running of the channel, we will look to this person to support us in our journey to be a UX-first brand. We are looking for someone who can combine analytical tools, qualitative data and research to improve our customers' experience, ensuring frictionless visits and strong conversion. All of this will be backed up by rigorous AB tests, ensuring we are heading in the right direction.

This role requires strong commercial and strategic thinking, excellent communication and organisational skills and the ability to lead and collaborate with cross-functional teams.

Here’s what you’ll get up to in your first three months with us:

• Develop a strong understanding of the business strategy and plan and how your role will drive this forward
• Deep dive into our commercial campaign and product launch processes and begin to take ownership of these
• Gain an understanding of the commercial levers that the team can pull, and how we currently utilise them
• Begin inputting into ideas of how we can drive continuous improvement on site
• Understand our brand assets and how these can influence commercial outcomes
• Build a fantastic rapport with our team and other stakeholders across the business

We have a constant pipeline of exciting projects on the horizon; here are just a few things we’re focusing on over the next year that you’ll get stuck into:

• AOV and upsell - helping customers find relevant products at different points of their journey to increase basket size and delight customers
• AB testing - taking part in ideation sessions and supporting on the end-to-end process to introduce new features to our site
• Video on site - working with our brand, creative and content teams to insert our incredible content to aid customer understanding, inspire our customers and drive conversion
• Analytics - we have tonnes of data on common site journeys, we are on the lookout for an analytical superstar to find hidden gems of opportunity within these data sets
• NPD - as a business we have an exciting pipeline of products coming through; we are constantly on the lookout for opportunities to enhance the success of them utilising our website

It's always been an exciting time to join Mous, but now so more than ever. Here's what we have in mind:

• Ideally, you'll have a 2:1 degree or higher under your belt (although this isn't a prerequisite)
• We’re prioritising attributes and passion over experience but a few years experience to demonstrate your ability is important
• Proven analytical and numerical skills to build and evaluate hypotheses using data, as well as identifying trends and insights
• A demonstrable commercial understanding with the ability to value and ruthlessly prioritise work
• Ability to own processes, identifying areas of improvement with ways of working and implementing these
• Ability to manage and develop individuals (although this role will initially not have any direct reports
• Strong communication and interpersonal skills to manage stakeholders
• Strong storytelling and presentation skills to effectively communicate plans and objectives
• High levels of attention to detail - you will be working on a channel that gets millions of eyeballs on it annually, we need to maintain high standards
• Reliable, organised with excellent project management abilities
• An entrepreneurial individual with a proactive and innovative mindset to identify opportunities and drive continuous improvement
• Agile and embraces change and new opportunities
• Exceptional problem-solving abilities to overcome challenges in a dynamic market environment
• Enthusiasm for the Mous brand and a commitment to preserving its authenticity
• Tenacity and resilience to thrive in a fast-paced and dynamic working environment

We’re not asking for the world (we promise!), but here are some nice to haves:

• We use the Shopify platform with a number of tools on top (Content Square for data, AB Tasty for AB tests, Algolia for merchandising)
• Whilst direct experience with any of these tools is not required, experience with the above is preferred
• Ability to work with advanced data tools (Excel, SQL, Power BI) is preferred but again not required

🎉 About Our Offer

We have a hybrid approach to working at Mous so our team can have flexibility during the week, and we can retain the collaborative and vibrant Mous culture that people love. We expect people to come into the office at least two days a week but some teams opt for more as it’s beneficial for their workflow. Our office is in Hoxton and there are regular on-site activities (e.g. happy hours, painting classes, yoga on the roof etc.).

Here’s a summary of the benefits of working at Mous:

• Opportunity to radically grow and develop through new experiences. Dream big, work hard, and make things happen!

• Multi-functional teams of passionate, supportive and inspiring people with flat hierarchies

• A competitive starting salary reflective of your experience and value

• Flexible hybrid working

• Regular team and business socials

• Charlie HR perks package including discounts on hundreds of high street brands and services

• 25 days holiday, plus bank holidays - if you wish to use your bank holiday days (8 days) to celebrate another religious holiday and work the normal UK bank holiday days, let's get it arranged!

• Cycle to Work Scheme

• Employee Pension Scheme

• Employee Assistance Programme

• 30% discount for F&F on all Mous products

• 1-month paid leave after 5-years of service

🐭 About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

🌈 About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.