Dynatrace Senior Cloud Engineer

WHO WE ARE

Trek10 builds and manages massively scalable cloud architectures using cutting edge AWS technologies. Headquartered in South Bend, IN, we have a local footprint but operate with a global reach. Today we have customers on four continents and from coast to coast in the United States and a global brand for deep expertise. We are a Premier Tier AWS Consulting Partner with the following AWS Partner Competencies: DevOps, Migration, IoT, Data and Analytics, and SaaS. We have a focus on designing and building serverless / cloud native and IoT systems, DevOps automation, and providing 24/7 AWS infrastructure support. We are pioneering the future of cloud computing and having a lot of fun while we do it!

To better understand the type of cutting edge work we do for our clients, please take a look at some of our case studies.

SUMMARY/OBJECTIVE OF THE JOB:

The Senior Cloud Engineer will be responsible for the deployment, configuration, and ongoing management of Dynatrace monitoring solutions and will play a key role in ensuring the performance, reliability, and optimization of our clients' cloud environments through advanced monitoring and analytics.

Key Responsibilities:

• Deploy and configure Dynatrace monitoring solutions across various environments, ensuring optimal performance and visibility into application performance.
• Develop and implement logging, tracing, and monitoring strategies that align with clients' needs and business objectives.
• Collaborate with cloud engineers, DevOps, and other stakeholders to integrate Dynatrace with existing systems and workflows.
• Analyze performance metrics and provide insights and recommendations to improve application and infrastructure performance.
• Troubleshoot and resolve issues related to application performance, using Dynatrace and other monitoring tools.
• Create and maintain dashboards, alerts, and reports to provide real-time and historical visibility into system performance.
• Stay updated with the latest features and best practices in Dynatrace, and advocate for their adoption where applicable.
• Assist in capacity planning and performance tuning for cloud-based environments.
• Contribute to the continuous improvement of monitoring processes and tools within the organization.
• Provide support and training to team members and clients on Dynatrace capabilities and usage.
• Share knowledge and skills with other Trek10 team members and client teams
• Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems
• Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.
• Other duties as assigned

Qualifications:

• 6+ years of general IT experience (programming, hardware, software, etc) 
• 5+ years of experience in application performance monitoring, with at least 2 years focused on Dynatrace.
• Proficiency in deploying and managing Dynatrace in AWS cloud environments to provide infrastructure monitoring.. 
• Understanding of containerized deployments using AWS Elastic Container Service using Fargate.
• Proficiency in deploying and configuring applications using the Dynatrace OneAgent and associated SDKs.
• Understanding of instrumenting applications using OTEL libraries to report trace and metric data to Dynatrace, preferably with Django and Flask applications.
• Proficiency with configuration of Dynatrace ActiveGate resources
• Ability to configure observability via Dynatrace resources with applications written in Python and one other language, e.g. NodeJS, Java, etc. 
• Strong understanding of application performance management, including metrics, baselines, and alerting.
• 3+ years experience with scripting and automation tools (e.g., Python, PowerShell, or similar).
• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).
• Have worked with Agile Project Management or other project management work methodologies
• If working in our Federal Practice area: 
  • Must be a U.S. Citizen 
  • Must be able to obtain a secret security clearance

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or related field; 
• Have an AWS Cloud Architect Associate, Sysops Associate, Developers Associate, DevOps Professional, and/or Solutions Architect Professional Certification
• Have an AWS and/or Dynatrace Specialty Certification 
• Intermediate experience building scalable, automated infrastructure

• Intermediate experience with AWS Lambda and “Serverless” systems

• Intermediate experience in large-scale enterprise IT environments
• Intermediate experience working in a consultative, client-facing consulting role
• Intermediate experience with Cloud Native patterns with services like AWS Lambda
• Able to demonstrate effective verbal and written communication skills
• If working for our Federal Practice area
  • Previous or current experience with Federal / Government stakeholders 
  • Intermediate experience with newer ATO strategies such as Fast Track or Continuous ATO

COMPETENCIES: 

• Communication: The ability to effectively convey information, ideas, and instructions to individuals or groups, both verbally and in writing.
• Time Management: The ability to effectively plan and organize one's own time in order to meet deadlines, prioritize tasks, and make the most efficient use of time.
• Self Management: The ability to manage one's own emotions, thoughts, and behavior in different situations.
• Building Work Relationships: The ability to establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders.
• Problem Analysis: The ability to identify, understand, and analyze problems in order to find solutions.
• Technical expertise: The ability to understand, apply, and stay current with the knowledge, concepts, and practices in a specific field or industry.
• Planning: The ability to set goals, develop action plans, and effectively allocate resources in order to achieve desired outcomes.

BENEFITS:

• We are a remote-first company with a lot of flexibility!
• Medical, dental and company paid vision and telemedicine; Insurance that start on day one of your employment! 
• 401k plan with a healthy company match. 
• Vacation and unlimited sick time. 
• Company paid short-term disability and long-term disability. 
• 9 company paid holidays. 
• Monthly Employee Care stipend to spend on YOU!
• Annual home office set up and equipment allowance. 
• Have fun! We get together at various locations across the US for team retreats! 
• Robust training and continuous learning environment with lots of team support!
• Develop a skill set that will set you up for long term professional growth and development!
• Get paid (of course)! We have competitive salaries!

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Trek10 participates in E-Verify. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.