Job Description

Introduction

Within ASML, the Customer Support (CS) sector is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS DUV UIR, which is responsible for providing preparation, planning and execution support to customers and other CS segments. The CS DUV UIR Project lead will act as a single point of contact for the customer and all other relevant stakeholders from preparation to wrap up on all upgrade/install/relocation activities.

This hire will be part of a core team to start up the new factory and it will require intense shadowing with peer counterparts to gain knowledge and a good understanding of the customers way of working and build the necessary relationships to be successful.

Role and Responsibilities

• Help to identify gaps in planning phase and deploy mitigation plans to prevent gaps in execution phase.
• Coordinate internal resources and third parties/vendor for the flawless execution of an ASML lithography tool upgrade/install/relocation.
• Develop a detailed upgrade/install plan to monitor and track progress.
• Understand team skill level and help upskill team members by effective organization of resources.
• Ownership of meetings with customer to update status on progress, delays and actions taken to mitigate risk.
• Active engagement with projects and stakeholders to identify gaps, drive solution paths and escalate as necessary to ensure commitment to plan.
• Develop an understanding of and adhere to the UIR escalation process with the following stakeholders: business line, account team, TWINSCAN factory, local service, worldwide central.
• Quickly and effectively resolve conflict among involved parties.
• Organize Daily Kaizen with team to align and discuss roadblocks, mood, and any other issues.
• Manage the project such that ASML lithography products are delivered on time, within budget and within scope.
• Provide feedback to support continuous improvement on the upgrade/install/relocation process.
• Work with logistics to order, return or defect parts and tools, update sales orders appropriately.

Education and Experience

• Bachelor's degree in a technical field preferred or equivalent years of experience.
• Minimum 2-4 years' experience in related disciplines in engineering or 2-4 years' experience in UIR Project Coordinator experience.
• Minimum 4-5 years' experience in product leadership within Customer Support and/or factory.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to manage assignments with strong attention to detail including mitigation of upcoming risks.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Adaptable to a dynamic environment.

Other Information

• Legal/export license control (see below).
• Position will require travel up to but not limited to 30%.
• Willingness to work flexible shifts and extended hours including nights, weekends, and holidays.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to[email protected] to initiate the company's reasonable accommodation process.