Job Overview
Are you a true people person who gets kicks out of solving problems? We are looking for customer support gurus to join our team in Malta.
About Play North
We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team.
We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands.
Due to the continued growth and success of our brands, we are now searching for more A-class talents to join our mission to build the next iGaming giant. Do you want to be part of creating responsible, safe and most of all fun iGaming experiences for our customers?
We are now looking for a Dutch Speaking Customer Support Specialist to join our professional yet easy-going customer support team.
Responsibilities:
- Providing fast, accurate, personal and polite advice and product knowledge to our customers via phone, e-mail and live chat.
- Keeping track of player accounts.
- Handling occasional supportive tasks from our other departments. This is a great opportunity to get to know the business from different angles and to grow professionally!
- Our specialists work 8-hour shifts including mornings, evenings, weekends and public holidays. Our support is open 24/7, but don’t worry about night shifts - our owls already have them covered.
Requirements:
- A native Dutch with a good knowledge of written and spoken English.
- A service-minded person willing to do his / her utmost to solve customers' queries effectively - while even enjoying the process.
- Solution-minded problem solver.
- A flexible team player who is able to work independently.
- Customer service experience is a plus, but you don’t need experience in the gaming business. We provide full training for all our employees.
What we offer:
- Relocation Package.
- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at [email protected]".
What We Do
Play North Ltd is the global iGaming company that brought you Pikakasino in Finland and Kansino in the Netherlands. Since 2018 we have bent over backwards to create fast, safe and simple online casinos where there are fewer distractions and noise and more happy customers. We only operate in regulated markets and highlight responsible gaming throughout our operations.
We are a constantly growing team of around 100 individuals. We are located on the sunlit island of Malta and the vibrant Estonian capital Tallinn.
Our Culture
We put our fists in the air for simplicity, honesty and integrity - the values we live and work by every day. Things are just easier without complex bureaucracy and obscurity.
We value every team player and believe in freedom and trust. We operate on a hybrid working model to combine the best of both worlds - the good vibes of our brand-new offices and the comfort of remote work. Flexibility is everything. We work hard and make things happen. But we also have lives!
Things get done in the most professional manner, but we also love to have fun. We believe the best results are achieved in a relaxed and fun atmosphere. Beer Fridays, a book club, shared lunches, poker tournaments, sports events, parties, company trips - whatever makes us happy, we make it happen.
But the world doesn’t spin around us. We are proud to announce that we are members of the Academy of Givers. At Play North we want to enhance our community of givers to improve philanthropic and corporate responsibility efforts.