Dual Generation Program Coordinator

Description

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.) Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis.

JOB SUMMARY

The Dual Generation Administrative Coordinator is a key member of the United Way of San Antonio and Bexar County's Dual Generation team, responsible for ensuring families experience a welcoming, organized, and seamless journey from initial inquiry through program enrollment. Serving as the first point of contact for many participants, this position plays a critical role in creating a positive family experience while supporting the day-to-day operations that allow the initiative to effectively serve children and parents together. 

Working in partnership with Family Centered Case Coaches, the Administrative Coordinator coordinates participant intake, verifies eligibility, collects enrollment documentation, schedules appointments, maintains accurate program records, and supports data management, reporting, and compliance activities. This position serves as the operational hub of the program, ensuring administrative processes are efficient, participant records are complete, and families are connected to services without unnecessary delay

PRIMARY DUTIES AND RESPONSIBILITES

• Serve as the first point of contact for prospective families seeking services through the Dual Generation Initiative. 
• Collect, review, and organize required enrollment documentation to ensure complete participant files. 
• Verify participant eligibility according to program guidelines and funding requirements. 
• Assist families with completing forms, applications, and basic program navigation while referring coaching-related needs to the appropriate Family Centered Case Coach.
• Maintain enrollment packets and ensure all required consent forms, releases, and supporting documentation are completed. 
• Communicate with families regarding missing documentation and assist them in completing enrollment requirements. 
• Schedule intake appointments and coordinate calendars for Family Centered Case Coaches. 
• Provide administrative support to the Dual Generation Initiative team including scheduling meetings, preparing materials, maintaining calendars, and coordinating logistics. 
• Prepare correspondence, reports, and other program documents. 
• Coordinate communication with community partners regarding referrals, enrollment documentation, and participant information as appropriate. 
• Maintain confidentiality of participant information in accordance with agency policies and applicable regulations. 
• Support continuous quality improvement by identifying administrative process improvements. 
• Assist with monitoring program compliance and preparing documentation for internal and external reviews. 
• Participate in staff meetings, training, and professional development opportunities. 
• Demonstrate professionalism, cultural responsiveness, empathy, and excellent customer service. 
• Perform other duties as assigned to support the mission of United Way of San Antonio and Bexar County and the success of the Dual Generation Initiative 

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

Requirements

EDUCATION AND EXPERIENCE

• High school diploma or GED and four (4) years of administrative, customer service, or human services experience; OR 
• Associate degree and two (2) years of related experience; OR 
• Bachelor's degree from an accredited college or university. 
• Experience providing administrative support in a nonprofit, education, healthcare, or social service setting preferred. 
• Experience coordinating participant intake, eligibility determination, enrollment, or case coaching support preferred. 
• Experience working with diverse populations and families experiencing economic challenges preferred. 
• Bilingual (English/Spanish) preferred. 

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Strong organizational skills with exceptional attention to detail. 
• Excellent customer service and interpersonal skills. 
• Ability to establish welcoming, respectful, and professional relationships with families from diverse backgrounds. 
• Ability to manage multiple priorities while meeting deadlines. 
• Strong verbal and written communication skills. 
• Ability to maintain confidential information with professionalism and discretion. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). 
• Experience working with databases or case management systems preferred. 
• Ability to work independently while collaborating effectively with a multidisciplinary team. 
• Strong problem-solving and critical-thinking skills. 
• Demonstrated commitment to equity, inclusion, and family-centered practices. 
• Knowledge of community resources and social service systems is preferred. 
• Ability to coordinate meetings, schedules, and administrative workflows. 
• Must have a driver's license and preferred reliable transportation.

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time, routinely. 
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.

• Applications WILL NOT be accepted via email.
• Contact [email protected] should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org