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Lansing, MI
3-5 Years Experience
Information Technology
The Role

Minimum Education: Bachelor's Degree

Minimum Experience: Experienced Non-manager

Title: Software Test Analyst

Address: 400 S. Pine St, Lansing, Michigan. 48933

Job Description

As a Salesforce/CRM Tester, you'll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. Responsibilities for this position include but are not limited to:

  • Work in an agile environment and understand agile methodologies.
  • Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.
  • Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
  • Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
  • Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
  • Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
  • Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
  • Identify automation framework and make recommendations for improvements.
  • Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
  • Collaborate with developers to ensure testing results meet performance and scalability requirements.
  • Develops and writes automated test scripts and plans to ensure that software functions as expected.
  • Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
  • Knowledge of quality assurance methodologies and automation testing tools.
  • Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
  • Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
  • Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
  • The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
  • Ability to effectively transfer knowledge and flex according to the situation.
  • Excellent written and verbal communication skills.
  • Facilitation and problem-solving skills.

Salesforce Testing

  • Strong knowledge and working experience in Service Cloud and Experience Cloud.
  • Participation in each phase of full Salesforce lifecycle implementations.
  • In-depth understanding of the capabilities and constraints of Salesforce.
  • Understanding of Salesforce Production and Sandboxes.
  • Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

  • Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
  • Ensure full traceability between test scripts, results, and client requirements.
  • Maintain and enhance existing test scripts.
  • Azure DevOps experience with Prepare Test Suites.

Qualifications

  • Salesforce QA/testing: 6 years (Required).
  • Salesforce Service Cloud: 4 years (Required).
  • Azure DevOps Test Suite: 4 years (Required).
  • Nice in-contact Testing: 4 years (Preferred/Optional).
  • SQL: 1 year (Preferred/Optional).
  • Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
  • Experience in State of Michigan Processes and guidelines (Preferred).
  • Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
  • Knowledge of testing/QA best practices
  • Ability to create and utilize test scripts.

#CB #Dice

The Company
HQ: Washington, District Of Columbia
471 Employees
On-site Workplace
Year Founded: 2006

What We Do

vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services.

vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings.
Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years.

Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services.

We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services.

vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message.

"vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."

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