Dropship Account Manager

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.

Visit our website at www.axnygroup.com

Dropship Account Manager

Location: New York City | On-site (4 day in office hybrid)

Reports to: Dropship Team Manager 

About the Dropship Business

American Exchange Group’s dropship business spans a growing portfolio of footwear brands and retail partners. Brands include Aerosoles, Allbirds, Rachel Zoe, and others with retail partners including Macy’s, Nordstrom, DSW, QVC, Belk, and others.

Position Overview

The Dropship Account Manager will own the day-to-day business and growth strategy for an assigned portfolio of brands and retail partner accounts, with accountability for sales, profitability, assortment productivity, and account performance. Brand and account assignments may evolve with business needs. This role serves as a primary point of contact for assigned retailer relationships, builds account plans, and turns sales and inventory insights into actions that drive profitable growth.

The ideal candidate brings proven sales and account management experience, strong commercial judgment, and a hands-on understanding of e-commerce and dropship operations. Working across merchandising, planning, marketing, technology, supply chain, wholesale, and direct-to-consumer teams, this person will lead account priorities from opportunity identification through execution and follow-up.

Key Responsibilities

Sales and Account Ownership

• Own retailer relationships and account performance within the assigned brand and account portfolio; build trusted partnerships with buyers, merchants, and e-commerce teams.
• Develop and execute plans for assigned brands and accounts to achieve sales and margin goals, including assortment expansion, new product launches, promotional opportunities, and improved product visibility.
• Lead regular retailer business reviews, presenting performance, opportunities, and recommended actions; track commitments through completion.
• Partner with leadership and planning to develop sales forecasts and account targets; monitor results and implement action plans to address gaps.
• Identify and pursue incremental sales opportunities, including expanded placements, seasonal programs, and new account opportunities in partnership with leadership.

Merchandising and Profitability

• Analyze sales, margin, sell-through, and inventory by brand, account, style, and SKU to recommend assortment, replenishment, and exit actions.
• Build brand- and account-specific assortment recommendations aligned with each retailer’s customer, inventory availability, and the positioning of each brand.
• Develop promotional and pricing recommendations that balance competitiveness, sales growth, and margin requirements; secure internal approvals and coordinate execution.
• Monitor competitor assortments, pricing, and promotions to identify market trends and product opportunities.

 Account Execution and Cross Functional Leadership

• Own account readiness for launches and seasonal initiatives, coordinating product setup, content, pricing, inventory availability, and launch timelines.
• Manage retailer portals and coordinate onboarding and integrations with internal teams and external partners.
• Ensure product listings are accurate, complete, and optimized; resolve assortment, content, and availability issues that limit sales.
• Monitor fulfillment, cancellations, shipping timeliness, returns, and chargebacks; partner with operations and supply chain to resolve issues and protect retailer relationships.
• Coordinate priorities across assigned brands and accounts with dropship specialists and cross-functional partners, establishing clear owners, deadlines, and follow-through.
• Maintain account calendars, sales reporting, and action plans; recommend process improvements that support profitable growth and efficient execution.

Qualifications

• 3–5 years of relevant sales and account management experience in wholesale, e-commerce, or retail, with direct ownership of customer relationships and sales results.
• Footwear or fashion company experience preferred. 
• Demonstrated ability to grow accounts, identify commercial opportunities, and deliver against sales and profitability goals.
• Experience managing retailer partner accounts and navigating third-party retail platforms or vendor portals; dropship experience strongly preferred.
• Strong analytical skills, including Excel proficiency and the ability to translate sales, margin, and inventory data into clear recommendations.
• Understanding of retail math, pricing, promotional planning, assortment productivity, and inventory management.
• Strong presentation, negotiation, and written and verbal communication skills; comfortable leading retailer meetings and business reviews.
• Highly organized and proactive, with the ability to manage priorities across multiple brands and retail accounts, resolve issues, and drive cross-functional execution.
• Footwear, fashion, or accessories experience preferred.

Measures of Success

Success will be measured by sales growth and performance against account targets, margin results, assortment productivity and inventory health, growth in productive listings and retailer placements, and reliable account execution, including fulfillment and cancellation performance.

Salary: The anticipated base salary is $65k - $75k annually. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.