The DRO Learning and Development Specialist will be part of a global team focused on creating, maintaining, and delivering training and procedures for the wider for Citi’s Data & Regulatory Operations (DRO) organization including process change, policy, and Series 99 functions for the Entity Data Management, Accounts Control, Securities and Pricing, Client Onboarding teams.
The Data Procedure & Training Portfolio Management team within the Data & Regulatory Operations (DRO) organization consolidates, develops, expands, and formalizes both procedures and training in line with Citi standards and policies. The role will be responsible to create and support centralized and standardized Global Training Framework, which is scalable and auditable, to ensure all regulatory and process change requests are supported with corresponding learning activity, follow comprehensive training impact assessment to identify most suitable method of training delivery and undergo analysis and multi-tiered approval mechanism. Additionally, the Learning and Development Specialist will assist with ensuring that Global Training Framework and training portfolios are maintained over time as processes, procedures, and technologies change.
This role will report to the Procedure Development Senior Manager within the DRO Data Governance team.
Responsibilities:
- Create and maintain various types of training outputs, from instructor-led materials to web-based trainings to provide exceptional training offering required for managers, checkers, and other specialised roles.
- Assist with training assessments and identify training needs for complex policy and non-regulatory changes.
- Work with business partners and stakeholders for various changes to design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
- Support delivery on Book of Work projects through training design and implementation.
- Ensure that staff is equipped with the requisite process knowledge to perform to operational management standards.
- Ensure all learning events are tracked via GLMS and generate meaningful and user-friendly MIS.
- Work Shift: UK hours
Qualifications:
- 1 to 2 years of experience in training design and development is a must.
- 2 to 3 years Operations/ back-office experience in Banking industry is desirable.
- Excellent one-on-one and group presentation/facilitation skills.
- Strong communication, teamwork, attention detail and organizational skills.
- Ability to multitask and adapt to changing environment.
- Flexible with global working hours, on need basis.
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Reference Data Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Skills Required
- 1 to 2 years of experience in training design and development
- Excellent one-on-one and group presentation and facilitation skills
- Strong communication, teamwork, attention to detail, and organizational skills
- Ability to multitask and adapt to a changing environment
- Flexibility with global working hours as needed
- 2 to 3 years of banking operations or back-office experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
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