The Role
Document current-state business processes through stakeholder discovery sessions and walkthroughs. Create SOPs, desktop procedures, process maps, RACI matrices, checklists, guides, risk registers, and validation records. Identify process gaps, risks, bottlenecks, dependencies, workarounds, and undocumented institutional knowledge. Maintain version control, track unresolved questions, organize artifacts, and support quality reviews for a Department of the Air Force transformation program.
Summary Generated by Built In
DoW SkillBridge Internship: Process Documentation Analyst
Industry Provider: Forward Edge AI
SkillBridge Provider: Vets2PM, LLC
Location: National
Capital Region/Pentagon-area support Hybrid
Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoW SkillBridge Program.
To Apply:
Go to www.vets2pm.com/skillbridge and apply for interest in our program.
Return to this posting and click 'Apply.'
Position Summary:
Forward Edge-AI is seeking transitioning Service members to participate in the DoW SkillBridge Program as Process Documentation Analysts supporting a Department of the Air Force business operations and digital transformation program.
Participants will work directly with Government Action Officers, functional stakeholders, and Forward Edge-AI program leadership to understand and document how critical business processes are performed.
The role includes structured discovery sessions, process walkthroughs, current-state documentation, artifact development, and identification of gaps, risks, bottlenecks, undocumented dependencies, manual workarounds, and institutional-knowledge concerns.
This role allows transitioning Service members to apply military operational and staff experiences to federal consulting, program management, process improvement, and business transformation. s im
Key Responsibilities:
- Conduct structured discovery sessions and process walkthroughs with assigned Government Action Officers and functional stakeholders.
- Review existing process documentation, policies, guidance, templates, systems, and reference materials.
- Capture how business processes operate from initiation through completion, including triggers, steps, responsible parties, decisions, approvals,
hand-offs, systems, inputs, outputs, dependencies, and completion criteria.
- Develop draft SOPs and desktop procedures using established templates and documentation standards.
- Create current-state process maps, workflow diagrams, checklists, templates, quick-reference guides, responsibility
matrices, and supporting materials.
- Identify missing or outdated documentation, differences between established procedures and actual execution, recurring rework, manual
workarounds, and dependencies on individual personnel.
- Document potential operational, compliance, schedule, workforce, continuity, data, and execution risks for leadership review.
- Conduct artifact playback sessions with Action Officers, incorporate comments, maintain version control and artifact
status, and track unresolved questions.
- Support organization of completed artifacts within designated repositories and participate in quality reviews to promote consistency across lines of effort.
Expected Work Products:
WORK PRODUCT
OBJECTIVE
SOPs
Establish repeatable end-to-end operating procedures
Desktop Procedures
Provide detailed instructions for specific activities
Process Maps
Visually document current-state workflows
RACI Matrices
Clarify roles, responsibilities, and handoffs
Checklists & Templates
Standardize recurring activities
Risk & Gap Registers
Identify weaknesses, dependencies, and potential process risks
Decision / Escalation Maps
Document decision points and appropriate authorities
Quick-Reference Guides
Make recurring processes easier to understand and execute
Discovery Records
Preserve information obtained during process walkthroughs
Validation Records
Document stakeholder review and validation
- Current U.S. Armed Forces Service member eligible and approved, or able to obtain approval, for DoD SkillBridge participation.
- Experience in military operations, administration, program management, project management, headquarters staff, logistics, finance, IT, acquisition, personnel, or
another structured functional environment.
- Strong written and verbal communication skills and the ability to organize complex explanations into logical processes.
- Strong attention to detail and the ability to ask effective follow-up questions and identify missing information.
- Ability to manage multiple assignments and deadlines.
- Proficiency with Microsoft Office applications.
- Ability to interact professionally with military, civilians, and contractor stakeholders.
Preferred Qualifications:
- Previous experience as a military Action Officer, staff officer/NCO, program/project manager, operations specialist, executive support
professional, or process owner.
- Experience supporting DoD headquarters or senior-level organizations.
- Experience developing SOPs, continuity books, operating instructions, checklists, policy/procedure documentation, or training materials.
- Familiarity with process mapping, Lean Six Sigma, continuous process improvement, project management, or knowledge management.
- Experience with Microsoft Visio, SharePoint, Teams, Power BI, or Power Automate.
- PMP, CAPM, Lean Six Sigma, Scrum, or related training/certification.
Vets2PM Provides:
- Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
- PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
- Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.
Other:
Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.
Skills Required
- Current U.S. Armed Forces service member eligible and approved, or able to obtain approval, for DoD SkillBridge participation
- Experience in military operations, administration, program management, project management, headquarters staff, logistics, finance, IT, acquisition, personnel, or another structured functional environment
- Strong written and verbal communication skills
- Ability to organize complex explanations into logical processes
- Strong attention to detail and ability to ask effective follow-up questions and identify missing information
- Ability to manage multiple assignments and deadlines
- Proficiency with Microsoft Office applications
- Ability to interact professionally with military, civilian, and contractor stakeholders
- Previous experience as a military Action Officer, staff officer/NCO, program or project manager, operations specialist, executive support professional, or process owner
- Experience supporting DoD headquarters or senior-level organizations
- Experience developing SOPs, continuity books, operating instructions, checklists, policy or procedure documentation, or training materials
- Familiarity with process mapping, Lean Six Sigma, continuous process improvement, project management, or knowledge management
- Experience with Microsoft Visio, SharePoint, Teams, Power BI, or Power Automate
- PMP, CAPM, Lean Six Sigma, Scrum, or related training or certification
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The Company
What We Do
Vets2PM upskills and reskills military members, veterans, and spouses into project managers, helping them achieve meaningful, lucrative post-service careers and strengthening America's workforce.
