The Role
The Operations Manager oversees IT operations for the DSAID system, ensuring service sustainment, compliance with ITIL, and managing operational workflows and technical teams.
Summary Generated by Built In
cFocus Software seeks a Operations Manager to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability a Public Trust clearance.
Qualifications:
Qualifications:
- Bachelor’s degree in Information Technology, Management, Business Administration, or a related field.
- 8+ years of experience managing IT operations or enterprise system operations.
- Experience supporting DoD or federal IT operations.
- Strong knowledge of IT service management and operational best practices.
- Experience managing multi-disciplinary technical teams.
- Strong leadership, communication, and problem-solving skills.
- Experience preparing operational reports and executive briefings.
- Ability to obtain and maintain a DoD CAC and required background investigation.
- Oversee daily operations supporting the DSAID system across all functional areas.
- Ensure uninterrupted system sustainment and operational support services.
- Manage operational workflows, schedules, and staffing to meet PWS requirements.
- Monitor and report on operational performance metrics and service levels.
- Coordinate Tier 1, Tier 2, and Tier 3 operational support activities.
- Serve as escalation point for operational issues, incidents, and service disruptions.
- Coordinate with Program Manager, Project Managers, and Technical Leads.
- Ensure compliance with ITIL, cybersecurity, RMF, and operational procedures.
- Support incident management, problem management, and change management activities.
- Ensure operational readiness for releases, deployments, and system upgrades.
- Support continuity of operations (COOP) and disaster recovery preparedness.
- Prepare operational status reports and briefings for Government stakeholders.
- Support transition-in, transition-out, and steady-state operations.
- Ensure documentation of operational procedures, runbooks, and SOPs.
Top Skills
Cybersecurity
Information Technology
It Service Management
Rmf
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The Company
What We Do
Established in 2006, cFocus Software automates FedRAMP compliance and develops government chatbots for the Azure Government Cloud, Office 365, and SharePoint.
cFocus Software is the exclusive vendor of ATO (Authority To Operate) as a Service™, which automates FedRAMP compliance for the Azure Government Cloud and Office 365.
Contact Us for a demo of ATO as a Service™ or a FREE government chatbot proof of concept project today!
