Outsourced Doers is a rapidly growing provider of virtual assistant services, specializing in supporting entrepreneurs and businesses in the digital marketing space. We are seeking an experienced, high-performance Doer Success Leader to join our team and help drive the success of our clients and virtual assistants. As a Doer Success Leader, you will be responsible for leading, coaching, and managing a large team of remote virtual assistants based in the Philippines. Your primary focus will be on ensuring the highest quality of output and performance, while also fostering a supportive and collaborative work environment.
Key Responsibilities:
- Oversee the performance and productivity of your team of virtual assistants, ensuring the delivery of exceptional results for our clients in Australia and the US.
- Monitor and enforce key performance indicators (KPIs) related to task completion, quality of output, time and attendance, proactivity, and effective communication.
- Conduct weekly 1:1 performance meetings with each virtual assistant, providing coaching, guidance, and feedback to drive continuous improvement.
- Collaborate closely with the client experience team to address any client concerns, refunds, or escalations promptly.
- Identify and address any performance issues or concerns within your team, implementing performance improvement plans (PIPs) as needed.
- Develop and maintain strong relationships with clients and team members, prioritizing the best interests of our clients and ensuring their satisfaction.
- Continuously expand your knowledge of digital marketing best practices and industry trends to better support your team and clients.
Requirements:
- Proven experience in digital marketing, with a strong understanding of direct response marketing, lead generation, marketing funnels, marketing automation, email marketing, and marketing design.
- Previous experience in team leadership and management, preferably with remote virtual assistants or similar roles.
- Excellent written and verbal communication skills.
- Strong analytical and data-driven decision-making abilities.
- Ability to effectively manage multiple projects, prioritize tasks, and meet deadlines.
- Experience with performance monitoring and management tools (e.g., ActivTrak).
- Strong problem-solving and critical thinking skills.
- A customer-centric mindset, with a focus on delivering exceptional results for clients.
If you are a driven, results-oriented leader with a passion for digital marketing and helping businesses succeed, we would love to hear from you.
Apply now to join our dynamic, growing team and make a meaningful impact on the success of our clients and virtual assistants.
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What We Do
The trusted solution for Entrepreneurs who want to Work Less and Achieve More. Outsourced Doers provides trained, dedicated, virtual marketing assistants for online entrepreneurs globally. With an intensive, proprietary system, we recruit, train and certify Doers in the top 200+ tasks every online entrepreneur needs to outsource… And match them with busy, time-poor Founders to help them grow and scale their business. Outsourced Doers helps you build a loyal, hard-working team, at a fraction of the cost of local team or consultants, to affordably free up time... So you can do what you do best, and let your Doer do the rest! As a global market leader, Outsourced Doers employees over 2,000 people, works with Founders from over 21 countries, and is looking for talented individuals who are hungry, humble, hard-working, highly intelligent and can have a laugh! Reach out to find out more about joining our dynamic, high-performance and market-leading team - [email protected].
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