Documentation Coordinator
Location: Remote
Employment Type: Full-Time
Company: HMS
Position Summary
HMS is seeking a detail-oriented Documentation Coordinator to support a healthcare quality review and validation project. This fully remote position is responsible for the intake, review, preparation, and organization of medical record documentation used by a team of clinical reviewers.
The Documentation Coordinator will help ensure records are complete, properly organized, and ready for review; coordinate the assignment of cases to reviewers; track documentation through the review process; and assist with project Help Desk inquiries. The ideal candidate is highly organized, comfortable working with sensitive healthcare information, and able to manage multiple priorities in a deadline-driven environment.
Key Responsibilities
- Receive and process medical records and supporting documentation submitted for review.
- Conduct an initial review of records to confirm completeness and identify missing or incomplete documentation.
- Prepare, organize, and redact documentation as needed before records are assigned for review.
- Maintain accurate tracking of records throughout the intake and review process.
- Assign cases to project reviewers based on established procedures, workload, and project requirements.
- Monitor case assignments and help ensure records move through the review process within established timelines.
- Assist with responding to project Help Desk inquiries related to record submission, documentation requirements, review status, and other routine questions.
- Escalate incomplete records, unusual submissions, or other issues to appropriate project staff.
- Maintain the confidentiality and security of medical records and other sensitive information.
- Follow established project procedures, documentation standards, and quality control requirements.
- Support other administrative and documentation activities associated with the project, as needed.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Experience working with medical records, healthcare documentation, document management, or healthcare administrative processes preferred.
- Strong attention to detail and ability to identify missing, incomplete, or inconsistent documentation.
- Strong organizational and time-management skills.
- Ability to manage multiple records, assignments, and deadlines simultaneously.
- Comfortable working independently in a fully remote environment.
- Strong written communication and customer service skills.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Preferred Qualifications
- Experience supporting healthcare quality review, medical record review, validation, or audit activities.
- Familiarity with HIPAA and appropriate handling of protected health information (PHI).
- Experience supporting a Help Desk, shared mailbox, or similar customer inquiry function.
EOE STATEMENT: Healthcare Management Solutions, LLC has established an Affirmative Action Plan. HMS is deeply committed to the concept and practices associated with equal opportunity and affirmative action in all aspects of employment. HMS makes clear that all applicants will be treated without regard to race, color, sex, religion, national origin, age, disability, genetic information, sexual orientation, ancestry, marital status, changes in marital status, pregnancy or parenthood, gender, or gender identity or expression, military or veteran status, political affiliation, or any other protected characteristics under applicable law when the reasonable demands of the position(s) do not require distinction on the basis of age, disability, sex, marital status, changes in marital status, pregnancy, or parenthood.
This company does not tolerate unlawful discrimination in its employment practices. We recognize the value of diversity in our workforce and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
Equal Opportunity Employer/M/F/Vet/Disabled
Skills Required
- High school diploma or equivalent
- Strong attention to detail and ability to identify missing, incomplete, or inconsistent documentation
- Strong organizational and time-management skills
- Ability to manage multiple records, assignments, and deadlines simultaneously
- Ability to work independently in a fully remote environment
- Strong written communication and customer service skills
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams
- Associate or bachelor's degree
- Experience working with medical records, healthcare documentation, document management, or healthcare administrative processes
- Experience supporting healthcare quality review, medical record review, validation, or audit activities
- Familiarity with HIPAA and appropriate handling of protected health information
- Experience supporting a Help Desk, shared mailbox, or similar customer inquiry function
What We Do
Healthcare Management Solutions, LLC (HMS) is an employee-owned healthcare consulting and services company focused on improving healthcare quality, safety, and access. It partners with the Centers for Medicare and Medicaid Services and state health agencies, and provides facility surveys and inspections, state operations support, health insurance marketplace compliance, medical record review, and information technology solutions. Its work supports improvements across the U.S. healthcare system.
