Federal Resources Corporation (FRC) operates at the forefront of Cybersecurity & Privacy, Intelligence, and Strategic Consulting headquartered in Erie, Pennsylvania. As a mission focused aggregator, FRC designs strategies that ensure data privacy and protection, extended network protection, “zero trust” identity management and threat detection.
PAS Documentation Coordinator / HR Modernization Coordinator supporting the Department of State's Office of Presidential Appointments (GTM/PAS). The role combines records management, workflow coordination, documentation management, reporting, technical writing, process improvement, and ServiceNow HRSD support.
PAS Documentation Coordinator
Department of State – Bureau of Global Talent Management (GTM/PAS)
Position Summary
The PAS Documentation Coordinator provides technical, administrative, documentation, records management, reporting, and operational support services to the Department of State's Office of Presidential Appointments (GTM/PAS). This position supports workforce modernization initiatives, Presidential Commission processing, records management, document control, process improvement, reporting, and implementation of ServiceNow Human Resources Service Delivery (HRSD) solutions.
The successful candidate will serve as a key contributor supporting HR modernization efforts, workflow automation, process optimization, records management, reporting, and operational coordination activities while ensuring compliance with Department of State policies and procedures.
Essential Duties and Responsibilities
Presidential Commissions Management
- Coordinate, track, manage, finalize, bundle, and deliver Presidential Commission documentation.
- Maintain commission tracking databases and records.
- Ensure accuracy and completeness of commission-related data.
- Coordinate activities with GTM/PAS Program Management personnel.
- Support process improvements and workflow modernization initiatives.
Process Documentation and Optimization
- Develop and maintain Standard Operating Procedures (SOPs).
- Create and update process maps and workflow documentation.
- Analyze current business processes and identify improvement opportunities.
- Support automation initiatives utilizing ServiceNow HRSD.
- Document business processes and modernization recommendations.
Time and Attendance Reporting
- Support workforce timekeeping activities.
- Gather, validate, and analyze time and attendance data.
- Generate recurring and ad hoc reports.
- Maintain historical records for audit and compliance purposes.
- Support integration of workforce management data with ServiceNow HRSD.
Document and Correspondence Management
- Manage official correspondence and document workflows.
- Track, process, and archive official documentation.
- Utilize Department document management systems.
- Coordinate document reviews and approvals.
- Maintain records in accordance with Department policies and procedures.
Records Management
- Develop and maintain office file plans.
- Support records retention and disposition activities.
- Ensure compliance with Federal records management requirements.
- Coordinate records archiving and retirement activities.
- Maintain document retention schedules and procedures.
Technical Writing and Content Development
- Draft and edit reports, notices, procedures, guidance documents, and policy updates.
- Develop training materials and user guides.
- Create implementation documentation and process guides.
- Support internal and external communications.
- Ensure accuracy, consistency, and quality of written products.
Program Analysis and Reporting
- Participate in program reviews and operational assessments.
- Develop reports, metrics, dashboards, and presentations.
- Perform data analysis and trend identification.
- Support management decision-making activities.
- Prepare briefings for senior leadership.
Program Support and Coordination
- Track project activities and milestones.
- Support monthly reporting activities.
- Coordinate meetings and action items.
- Maintain project documentation and status reporting.
- Support surge requirements and special projects as assigned.
Qualifications
Required Experience
- Minimum of three (3) years of experience in management operations, administrative support, documentation management, program support, or a related professional environment.
- Excellent written and verbal communication skills, including professional writing, editing, proofreading, and document preparation.
- Strong interpersonal and collaboration skills and the ability to work effectively with internal and external teams.
- Demonstrated ability to interact professionally with senior officials, management personnel, customers, and other stakeholders in a fast-paced environment.
- Strong attention to detail and demonstrated ability to prepare accurate, high-quality documents, reports, correspondence, and records within required deadlines.
- Strong organizational, analytical, planning, and problem-solving skills with the ability to prioritize and manage multiple assignments and deadlines.
- Ability to work independently and as part of a team while exercising sound professional judgment and discretion.
- Ability to appropriately handle sensitive, proprietary, and classified information.
- Proficiency with Microsoft Office applications and the ability to learn and effectively use Department-specific information, records, and workflow systems.
- Active SECRET security clearance and ability to maintain the required clearance and Department of State access authorizations throughout employment in this position.
Core Competencies
- Organization, planning, and time management
- Professional written and verbal communication
- Critical thinking and problem solving
- Attention to detail and quality assurance
- Initiative and sound judgment
- Customer service and stakeholder support
- Collaboration and teamwork
- Adaptability and continuous learning
- Document and records management
- Process improvement and workflow discipline
- Technology proficiency and ability to learn Government systems
- Professionalism, integrity, discretion, and confidentiality
Preferred Qualifications
- Previous professional experience supporting the U.S. Department of State.
- Experience with Department of State document-management, records-management, timekeeping, or workflow systems, including DMS and TATEL.
- Experience with ServiceNow HRSD or similar workflow/process-management platforms.
- Experience supporting Presidential appointments, commissions, executive correspondence, HR operations, or comparable high-visibility Government programs.
- Experience developing SOPs, process maps, training materials, and other formal operational documentation.
- Current Notary Public commission, if required to support PAS operational requirements.
Security Requirements
- Active SECRET Security Clearance and ability to maintain a SECRET clearance.
Length of Contract
- 3 month position
Skills Required
- Bachelor's degree in business administration, public administration, human resources, information systems, communications, political science, organizational management, or a related discipline; equivalent experience may substitute.
- At least 5 years of professional experience supporting federal programs, workforce management, human resources operations, program administration, documentation management, records management, or business operations.
- Experience with several of the following: records management, document control, technical writing, process documentation, reporting and data analysis, program coordination, workflow management, federal administrative support, human resources support, or government operations.
- Strong written and verbal communication skills, technical writing and editing proficiency, advanced Microsoft Office skills, data analysis and reporting capabilities, and strong organizational skills.
- Ability to manage multiple priorities, work independently and collaboratively, provide customer service, and perform process improvement and workflow analysis.
- Active Secret security clearance or ability to obtain and maintain a Secret clearance.
- Ability to obtain Department of State system access and credentials.
- Certified Notary Public.
- Department of State experience.
- ServiceNow HRSD experience.
- Experience supporting human resources organizations and federal records management.
- Process improvement or business analysis experience.
- Experience supporting executive-level offices and preparing reports or briefings for senior leadership.
- Knowledge of Presidential appointment processes.
- Experience with workflow automation platforms.
What We Do
FRC Corp is a leading US manufacturer and supplier of avionics components, including antennas, magnetics, and illuminated display panels. The company specializes in broadband wireless technology and precision manufacturing, with significant expertise in RF and microwave products and software development. Headquartered in Gainesville, Florida, FRC Corp is recognized as one of the world's premier suppliers of avionics components, providing high-quality precision engineering.
