CSC Corptax
CSC Corptax® is a B2B software development company, providing technology-based tax solutions.
Wilmington, DE, USA
Hybrid

Document Processor- Litigation Management Services

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Job Description
Customer Service Associate (Document Processor)
Hybrid Schedule (3 days in office)
Wilmington, DE, Tallahassee, FL, Salem OR, Logan, UT
On-Site
Mon-Fri 9am-6pm
If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Specialist. And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits-paid time off, medical, dental, and 401(k) plans, just to name a few.
We're hiring Customer Service Associates for our Litigation Management Services Team. You'll work directly with Customer Service Representatives and vendors across the country. Particular services of this team includes researching and processing legal documents and conducting online research. Our Customer Service Associates are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®
Some of the things you'll be doing:

  • Reviewing and processing legal documents
  • Completing data entry of customer information
  • Fulfilling customer orders with various jurisdictions
  • Sending accurate results to customers in a timely manner
  • Problem solving issues related to customers and documentation
  • Provide excellent customer service to internal and external customers
  • Electronic filing and retrieval of documents


What technical skills, experience, and qualifications do you need?

  • Ability to work in a fast-paced environment
  • Attention to detail
  • Strong comprehension and critical thinking skills
  • Superb organizational and time management skills
  • Ability to navigate quickly across multiple systems
  • Strong Computer skills
  • Effective written and verbal communication skills


Preferred Qualifications:

  • Transactional or administrative experience (reviewing and evaluating documents)
  • Business to Business Customer Service Experience
  • Legal Compliance experience
  • Proficiency with Microsoft Office


#LI-SL1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC takes pride in finding and qualifying people through an internal sourcing model. We encourage candidates to apply directly to our website and not through third party sources. CSC only accepts resumes from employment agencies who are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
  • CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
  • Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.
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What are CSC Corptax Perks + Benefits

CSC Corptax Benefits Overview

CSC Corptax® is a B2B technology company, transforming the business of corporate tax through innovative software solutions and business process expertise.

We offer an excellent Total Rewards package, which includes great benefits along with good work-life balance, and a fun, flexible, and collaborative environment. Our benefits include generous PTO and sick time packages, 6% 401(k) match, health/life/vision/dental coverage, tuition reimbursement, provided tools and training, flexible schedules and remote work options, casual work environments, and more!! We promote from within and encourage and support our teams to own their career development with us.

We've also expanded our remote work experience through enhancements to onboarding; virtual events (such as bingo, yoga and cooking classes, trivia nights, and more!), contests, and friendly competitions (with prizes!) to keep us connected; parent support; global employee teams; employee resource groups; and well-being resources.

Culture
Volunteer in local community
We are heavily involved in our local communities, participating in events such as Feed My Starving Children, Ladder Up, park clean up, and food/clothing drives, as well as matching employee donations.
Partners with nonprofits
CSC Corptax partners with non-profits, such as Feed My Starving Children and Ladder Up, among many others through our CSC Gives Back program.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
CSC Corptax has always offered flexible work schedules as well as remote work options across teams to support work-life balance.
Remote work program
Our remote-friendly culture includes work from home full-time roles, hybrid work options, and in-office roles with flexibility to work remotely as needed. Currently, our staff is fully remote.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
We’re increasing diversity in leadership at all levels. Our Diversity and Belonging program leader is focused on continuous improvement and responding to employee feedback.
Mandated unconscious bias training
Our Diversity and Belonging program manager provides unconscious bias training on a regular basis that is open to all leadership and associates.
Diversity employee resource groups
The Strategic Equality Alliance (SEA) is a space for cultural networking, learning, and support. SEA is an all-inclusive allyship community and the overall governing body for our many employee groups.
Hiring practices that promote diversity
Through our Community Ambassador Program we’re increasing the number of diverse candidates in our recruiting pipeline by expanding sources, partners, and hiring for diverse talent.
Health Insurance + Wellness
Flexible Spending Account (FSA)
CSC Corptax offers Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), as well as Limited-Purpose Flexible Spending Accounts (LPFSA).
Disability insurance
CSC Corptax offers Short-Term and Long-Term Disability Insurance.
Dental insurance
Dental coverage starts the first working day of the month after your hire date. 100% Coverage Preventative & Diagnostic Care; 80% Coverage Basic Restorative Care; 50% Coverage Major Restorative Care.
Vision insurance
CSC Corptax offers a Discount Vision Care Plan with the option of Basic EyeMed coverage at no cost for all employees and their dependents, as well a voluntary plan with additional coverage.
Health insurance
Medical coverage starts the first of the month following your start date unless your start date falls on the 1st. We offer three tiers of comprehensive PPO plans as well as a prescription drug plan.
Life insurance
CSC Corptax offers life insurance coverage for peace of mind and to help you protect your loved ones.
Wellness programs
From discounts, to team Step Challenges, virtual yoga, and more, total well-being is encouraged. All employees and eligible family members have unlimited access to a personal health advocate.
Mental health benefits
CSC Corptax provides a no cost Employee Assistance Program as part of our benefits package. In addition, there are mental wellness resources, internal support groups, and events throughout the year.
Financial & Retirement
401(K)
CSC Corptax's 401(k) program offers an industry-leading 6% company match with 30 day vesting period.
401(K) matching
CSC Corptax offers an industry-leading 6% company match on 401(k) contributions.
Performance bonus
Charitable contribution matching
Our Charitable Contribution Program supports charitable and community based organizations that address educational, cultural, and social issues and is built upon the foundation of employee commitment.
Child Care & Parental Leave
Generous parental leave
CSC Corptax provides 12 weeks of fully paid maternity leave, as well as six weeks, fully paid parental and adoption leave for new parents.
Family medical leave
CSC Corptax offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Company sponsored family events
Vacation + Time Off
Generous PTO
CSC Corptax employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 64 hours per year of paid sick leave as well as additional COVID leave, as needed.
Bereavement leave benefits
Office Perks
Company-sponsored outings
CSC Corptax values time with the team and typically has outings on a quarterly basis.
Free snacks and drinks
We offer a complimentary, fully stocked coffee and tea station, as well as soft drinks.
Some meals provided
Catered lunches, from a variety of local restaurants, are offered throughout the year, along with monthly celebrations for birthdays and work anniversaries.
Company-sponsored happy hours
Happy hours are hosted at team's discretion.
Onsite office parking
We offer employees free on-site garage parking in our Buffalo Grove office and have easy access for commuters in downtown Chicago.
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
We take part in technology conferences like VS Live!; DevOps Days Chicago; and SQL, Microsoft, and Angular trainings. Our team is also provided Pluralsight and VS licenses and LinkedIn Learning access
Tuition reimbursement
CSC Corptax encourages ongoing learning and development and will reimburse 100% of the tuition with an annual maximum per employee of $5,250.00 during a calendar year for U.S. employees.
Lunch and learns
From learning about other teams to celebrating holidays and observances across all cultures, CSC Corptax hosts lunch and learns throughout the year on a variety of topics.
Promote from within
Mentorship program
We have a dedicated company mentorship program which includes, resources, training, and support.
Continuing education available during work hours
Our leaders encourage taking time to grow professionally and learn new skills.
Online course subscriptions available
Customized development tracks
Personal development training

Additional Perks + Benefits

CSC Corptax offers more than traditional benefits. Our collaborative, fast-paced, and flexible work environment is supported by a Total Rewards package to ensure we bring our best selves to work each day. Benefits include competitive and performance-based compensation, health benefits and wellness programs, the opportunity to advance your skills and grow your career, and a casual and welcoming environment. We genuinely care for each other, making CSC Corptax an incredible place to work.

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