Document and Data Management Specialist SG

Job Description

• Perform complex, sensitive and high risk document processing activities related to account opening and maintenance, credit card operations, police orders, hold code instructions, CAD support, and regulatory/legal requests, ensuring accuracy and compliance.
• Act as Subject Matter Expert (SME) to provide guidance on designated operational areas, support junior team members, and clarify procedural issues to uphold consistency and quality standards.
• Manage exceptions and escalations, e.g., validate exception reports, conduct root cause analysis, and escalate systemic issues or control lapses to management for timely resolution and risk mitigation.
• Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
• Lead the control and reconciliation of operational reports and tasks (e.g daily stats, hold code actions, returned customer letters, End of Day and Start of Day reconciliation.
• Collaborate with external vendors (e.g., Iron Mountain, Toppan, Secura) to ensure service level agreement (SLA) compliance, resolve issues, and verify the quality of outsourced deliverables.
• Monitor adherence to standard operating procedures (SOPs) and perform quality checks on completed tasks to ensure alignment with internal risk frameworks and regulatory policies.
• Identify opportunities to enhance daily workflows, recommend updates to procedures, templates, or controls, and contribute to continuous improvement initiatives.
• Act as backup coverage for the Team Lead and support ad-hoc reporting or project assignments as needed, contributing to team resilience and operational continuity.

Requirement

• Diploma and/or Bachelor's degree in Business Administration, Operations Management, or any related field
• At least 3 years of experience in banking operations, with hands-on exposure to account servicing
• At least 1 year of relevant experience in driving productivity, system/platform efficiency and/or optimisation
• Proven track record in reconciling operational data, reviewing exception reports and implementing relevant control measures
• Strong knowledge of Banking Operation, document workflows, and regulatory processing (e.g. police orders, freezing orders
• Strong analytical skills with the ability to reconcile operational data, review exception reports, and implement effective control measures to ensure process integrity
• Proficient in conducting root cause analysis, reconciling reports, and independently managing operational exceptions with minimal supervision
• Good working knowledge of MAS Outsourcing Guidelines and internal audit standards, supporting compliance and audit readiness
• Skilled in Microsoft Office applications, particularly Excel, with experience in reporting tools such as pivot tables, reconciliation sheets, and trend analysis
• High attention to detail with a strong ability to identify discrepancies and ensure accuracy across routine and complex tasks
• Effective verbal and written communication abilities to engage with internal stakeholders, external vendors, and regulatory bodies professionally