The Role
The Document Analyst is responsible for creating and maintaining accurate documentation, ensuring knowledge transfer, and coordinating with subject matter experts to fill documentation gaps.
Summary Generated by Built In
Responsibilities:
- Ensure complete, accurate, and usable documentation required for a fully functional in-house service.
- Collect all existing vendor documentation (runbooks, diagrams, inventories).
- Validate completeness and accuracy of documents against real systems.
- Create standardized templates (SOPs, work instructions, support guides).
- Document new processes, workflows, and technical configurations.
- Maintain version control and a central repository (SharePoint, Confluence, CMDB).
- Ensure documentation supports knowledge transfer and training.
- Identify documentation gaps and coordinate with SMEs to fill them.
Requirements
Qualifications:
- Bachelor’s degree in Information Technology, Information Management, Communications or related field
- Preferred/Advantageous
- Course in data analysis, documentation standards or technical writing
- Minimum of 2 years of experience as a Document Analyst
- Can work Full onsite (Cubao)
Top Skills
Cmdb
Confluence
Sharepoint
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
