Doubek Medical Supplies is a local, independently owned medical equipment provider in Alsip, IL,
offering a full range of respiratory equipment and accessories for the homecare patient to aid
in a better quality of living.
Summary:
The Respiratory Manager will ensure that new and current DME client relationships are nurtured while effectively, correctly, and efficiently receiving and processing incoming orders. They will oversee the respiratory department and all associated activities
Responsibilities:
- Oversee and spot check daily Service Associate activities, ensuring new clients are called and orders are processed correctly and timely and setup proper training when necessary.
- Support Service Associates with questions, answers, and corrections, as needed.
- Maintain work schedule of Service Associates to properly direct & field all incoming client & referral calls & orders.
- Oversee the monitoring of CPAP/BiPAP patient compliance.
- First-line resolution of customer and referral complaints and special requests.
- Independently conduct and/or assist Director with Service Associate annual reviews.
- Monitor assigned phone queues to ensure proper coverage.
- Monitor the Hold and Open Order reports on a regular basis.
Qualifications:
- A minimum of 2 years Management experience in a fast-paced office setting, preferable within the DME (Durable Medical Equipment) industry or medical setting
- A professional, positive demeanor with excellent customer service skills
- Strong attention to detail and ability to follow up
- Must be able to lift and maneuver equipment of any weight up to 25 lbs
- Must be able to demonstrate basic MS Word, Outlook, and Excel skills (Pivot Tables)
- Bachelor’s degree in business, medical field, or related industry preferred
- Knowledge with Brightree software is a plus
- Bilingual candidates are a plus
Top Skills
What We Do
Doubek Medical Supply (DMS) is a third generation family owned and operated medical supply company that has had the privelge of serving the Chicagoland area for over 65 years.
PERSONALIZED CUSTOMER SERVICE
The Doubek family prides itself on offering:
- Customized products and services for every member of your family
- The local convenience, personalized attention and depth of experience that decades of customers have come to expect
- E-prescribing for fast and fax-less medical equipment ordering
Our founder Rudolph "RJ" Doubek had a saying, "Always take care of people first, no matter what."
CORE VALUES
We are guided by our core values which include:
- No Excuses
- Eager To Learn
- Diligent
- Compassion
- Happy
PATIENT ADVOCATES
From finding the ideal product, fit or solution, to coordinating reimbursement with insurance companies, Doubek's experienced patient advocates help our customers every step of the way
VALUED PARTNER WITH LOCAL PHYSICIANS AND THEIR STAFF
At Doubek Medical Supply we realize the importance of our referral partners to provide quality and prompt service. As an extension of your team, we welcome your patients with the utmost care. Our partners appreciate that we work closely with them to develop strategies to make the medical equipment ordering process more efficient for their staff and patients.
RETAIL SHOWROOM
In addition to in-home delivery of medical equipment and supplies, DMS also offers the convenience of a retail setting for comparing various products, on site pick up, personalized fittings and specialized training and education.
Thank you for visiting our LinkedIn page. Whether you're searching for information about our company, inquiring about partnering with DMS, or to share information and resources about the industry - - we look forward to connecting with you.
The Doubek Team
