European Service at Home, Inc. is seeking a dedicated DME Coordinator Assistant to serve as the foundational support system for our Durable Medical Equipment (DME) department. In this entry-level role, you aren’t just handling paperwork; you are the essential help desk for our execution layer. By stepping in to support both our DME Operations Coordinator and our DME Intake and Logistics Assistant, you ensure that our daily operations run seamlessly.
The Mission: You are responsible for keeping the department running like clockwork. This means proactively managing high-volume documentation retrieval, assisting with vital patient coverage verifications, and helping coordinate the physical delivery of equipment. You will work at the heart of our operation, taking daily workflow direction from our lead coordinators so they can focus on complex clinical triage and processing.
Pay Rate: $22-$23
Key Responsibilities
- Patient & Retail Support: Serve as the welcoming face for walk-in patients, manage over-the-counter (OTC) retail sales, and field incoming calls with an empathetic, patient-first approach.
- Intake & Data Entry: Support the "Sales Leads" pipeline by accurately entering patient demographics, insurance details, and physician data into our customer management software.
- Documentation "Chasing": Enjoy the "detective work" of proactively calling physician offices to secure missing signatures, prescriptions, and clinical notes to keep our documentation tracking log up to date.
- Eligibility & Authorization Assistance: Help conduct daily primary eligibility verifications using Recipient Identification Numbers (RIN) and National Provider Identifiers (NPI) via HFS/MEDI websites.
- Resupply & Order Coordination: Assist with the monthly patient resupply program by contacting patients to confirm "Continued Need" and setting up correct 30-day replenishment cycles.
- Logistics & Shipping Support: Help coordinate the end-to-end patient supply cycle by overseeing shipment tracking and validating that Proof of Delivery (POD) documentation is signed and securely uploaded.
- Billing & Coding Support: Gather the necessary clinical documentation to help the coordinator assign accurate HCPCS billing codes and ICD-10 diagnostic codes for clean claim submissions.
- Service-Oriented: You have a heart for our clients and families, always treating them with respect and ensuring confidentiality.
- A Lifelong Learner: You are eager to develop basic reimbursement knowledge, familiarize yourself with major insurance carrier guidelines, and master all lines of equipment.
- Composed & Organized: You demonstrate the ability to be flexible, highly organized, and function well in stressful, fast-paced situations.
- A Collaborative Team Player: You work effectively to maintain a cooperative rapport with all staff, vendors, and outside contacts to assure the accomplishment of company goals.
- Education: High school diploma or equivalent (required).
- Experience: Previous experience or successful completion of training for Durable Medical Equipment is preferred. Experience or a strong willingness to learn DMEWorks, HFS portals, and the NPPES registry is highly desired.
- Communication: Exceptional English verbal and written communication skills are required; proficiency in additional languages is a major plus.
- Regulatory: Must possess a valid driver’s license and current vehicle insurance.
Skills Required
- High school diploma or equivalent
- Exceptional English verbal and written communication skills
- Valid driver's license and current vehicle insurance
- Previous experience or successful completion of training for Durable Medical Equipment (DME)
- Experience or willingness to learn DMEWorks, HFS portals, and the NPPES registry
- Proficiency in additional languages
What We Do
Kaleo Marketing is the premier marketing firm for the vacation ownership industry in the Southwest, recently expanded into the Northeast. Through our community marketing program, we connect with individuals at various special events and venues to educate them on the benefits of timeshare and generate buzz for our clients. Some of the events we participate in are trade shows, fairs, sporting events, expos, movie theaters, and street festivals. Our participation in local charity runs provides support to worthy causes throughout the area. We offer full-time and part-time positions at our locations. Additionally, we frequently promote from within providing tremendous opportunity for career development and growth. Mission: Founded on the principles of integrity and strength, Kaleo Marketing provides its clients with the highest quality prospects in the vacation ownership industry. Our field teams and phone rooms are proud to deliver consistent tour flow and the highest closing percentage in the industry. Based in Los Angeles, with offices in New York, San Diego, Anaheim and Phoenix, we strive to exceed our clients' expectations. We commit to our guests and clients to provide exceptional customer service.
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