Distributor Account Coordinator

San Francisco HQ based (Hybrid)| International Distribution Team (inside of Business Development Team) | Reports to Distributor Operations Manager

Who is Allbirds?

At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. We're a certified B Corporation, meaning we meet rigorous standards of social and environmental performance, accountability, and transparency. We’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures. In fact, TIME 100 named us for being one of the most innovative companies. Already calling our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

We take our craft seriously, but not ourselves. As part of the Allbirds family, you can look forward to team lunches, product tests, fun company events, inspiring guest speakers, comfortable shoes, sheep puns, and lots of creative ideas.

What does the job entail?

• You will work closely with the Distributor Operations Manager & Distributor Marketing Manager to ensure consistent and premium brand presentation, operational exellence, merchandising selection and marketing execution in each distributor partner market.
• You will assist in managing the relationships with operations, merchandising and logistics personnel within each distributor partner’s organization.
• You will provide exceptional customer service and support to each of our Distributor partners, with main focus in the LatAm and EMEA regions
• Coordinating the international order book each season in partnership with our HQ and Asia Ops teams.

What You'll Do:

• Americas and EMEA Distributors - relationship management
• Oversee monthly Order Books
• Support ad hoc inventory requests
• Support SMU requests
• Advocate Distributor requirements with Logistics Operations team
• Will be fully versed in regional specific destination documentation requirements
• Monitor and manage destination market compliance
• Maintain all destination documentation requirements
• Americas shipment (Peru/US) coordination
• Weekly Invoice review
• Support ASN resolution
• Ensure invoices posted timely
• In partnership with Asia teammate
• Review/Track Weekly Reporting
• advocate changes to better support EMEA Distributors
• Delay communication
• Sample Order confirmation
• Monthly Buy Calendar/Order Form management
• For all regional Distributors
• Support marketing operations between the brand and distributors.
• Asset management
• Report consolidation
• Partner requests coordination
• Marketing calendar communications
• Sell-in Artifact Support
• Product catalog development and maintenance
• Product information consolidation
• Product change communications

What are we looking for?

• 2+ years working in a professional environment for an Internationally minded company.
• You have the ability to both think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers.
• Knowledge of global market compliance
• Comfortable and excited to operate in an international environment, working to remove the ambiguity and establish scalable processes and ways of working.
• Ability to develop and maintain strong cross-functional communication channels and relationships internally.
• Knowledge of ERP systems/SAP a plus.
• Passion for sustainability and a genuine interest in Allbirds' mission.
• Spanish speaker an advantage

What do we offer?

In Office / Hybrid Schedule: The  pay range for this role is: $90,000 - $100,000 and must be performed in our San Francisco, CA corporate office. 

Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other considerations.  We factor in a number of components when determining starting pay, including the job and level you are hired into, location, skillset, experience and peer compensation.

Benefits Overview:

When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.

• Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents. 
• Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California)
• 100% Company paid OneMedical memberships available for members of certain medical plans. 
• Company HSA contribution for enrolled HSA members.
• Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
• Unlimited PTO for full-time corporate roles, sick and vacation time for  other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
• Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.
• Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.

Diversity

Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.