About the Team
At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency.
In this role, you will:
- Handle escalated and complex dispute cases, providing support for the team.
- Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems.
- Gather and analyze data to determine the appropriate course of action for disputes.
- Review queued transactions to identify fraudulent or legitimate activities.
- Collaborate on projects to improve processes and procedures within the Disputes Team.
- Communicate trends and best practices to peers and leadership regarding fraud and disputes.
- Ensure compliance with applicable laws and regulations throughout the dispute process.
- Continuously seek ways to increase speed, efficiency, and accuracy in operations.
- Maximize transaction reviews while minimizing errors and losses.
- Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week.
- Flexibility in working hours, particularly during peak seasons.
We are looking for:
- 3+ years of experience in fraud prevention and disputes management.
- In-depth knowledge of fraud and disputes systems and processes.
- Strong proficiency in spreadsheets and Excel (intermediate to advanced level).
- Excellent written and verbal communication skills, with the ability to simplify complex topics.
- Strong analytical and logical thinking skills for decision-making.
- Highly organized, able to meet critical deadlines, and effectively support team members.
GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S.
Hiring Range:
Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets)
$25.48 – $31.83 USD
Tier 2 - (Includes mid-cost markets across the U.S.)
$22.93 – $28.65 USD
Tier 3 - (All other U.S. locations)
$21.69 – $27.12 USD
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.
What We Do
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating five distinct brands—GOAT, Flight Club, Grailed, Sneakers.com and alias—GOAT Group has a global community of over 60M members across 170 countries.
Why Work With Us
We are a dynamic and inclusive workplace where authenticity is embraced, and where every team member is empowered to be their greatest. With flexible work environments, robust professional development programs and a commitment to equitable pay, we seek to ensure that all of our employees thrive as we continue to shape the future.
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