Dispute Resolution Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

As a Dispute Resolution Specialist, you will be responsible for managing and resolving disputes related to payment transactions. You will collaborate closely with merchants, card networks, and financial institutions to identify, analyze, and resolve payment disputes in accordance with industry regulations and company policies. This role requires excellent communication skills, a deep understanding of payment processing, and a commitment to providing exceptional customer service.

• Manage payment disputes from initiation to resolution, including chargebacks, inquiries, and retrieval requests. 
• Conduct thorough investigations to determine the validity of payment disputes and assess potential risk factors. 
• Maintain accurate records of dispute cases, including documentation of correspondence, evidence, and outcomes. 
• Communicate effectively with merchants, card networks, and financial institutions to gather information, provide updates, and negotiate resolutions. 
• Ensure compliance with payment network rules, regulations, and timelines for dispute resolution processes. 
• Identify trends and root causes of payment disputes to implement proactive measures for prevention. 
• Collaborate with internal teams, including operations, risk management, and customer support, to resolve disputes efficiently and effectively. 
• Provide guidance and support to merchants and partners on best practices for minimizing payment disputes and managing chargeback ratios. 

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Business Administration, Finance or equivalent. 
• At least 3-5 year(s) of working experience in the related field is required for this position.
• Proven experience in dispute resolution, preferably in the payments industry. 
• Strong understanding of payment processing principles and regulations, including chargeback rules and procedures.
• Excellent analytical and problem-solving skills, with the ability to interpret transaction data and identify patterns. . 
• Exceptional communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders. 
• Detail-oriented and organized, with the ability to manage multiple tasks and prioritize workload effectively. 
• Proficiency in using payment processing platforms and dispute management tools. 
• Familiarity with card network regulations (Visa, Mastercard, etc.) and industry best practices for dispute resolution. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements. 
• Familiarity with VROL and Mastercom dispute management systems is highly advantageous.
• Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole. 
• Applicants must be willing to work in I-City.

Pre-Requisites :

Are you game?