IDBC Group

Dispute Management Coordinator (German speaking)

Posted 4 Days Ago

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Budapest, HUN

In-Office

Junior

Agency • HR Tech • Information Technology • Professional Services

The Role

Manage and resolve disputed invoices for a customer portfolio by coordinating with internal resolution teams, Account Managers and Sales. Investigate billing/payment issues, run stakeholder meetings, drive root-cause analysis and continuous improvement initiatives, and build cross-functional relationships to ensure timely dispute closure and process enhancements.

Summary Generated by Built In

Our Partner is a multinational company in the field of BSC. They started to expand in Budapest in 2013 and the company currently employs 500+ people. They are serving their customers in 17 different languages with a focus on IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management.

Now You can join as an Dispute Management Coordinator (German speaking)

Tasks:

Manage disputed invoices for business partners, collaborating with colleagues across Hungary and Germany.

Coordinate with resolution teams to ensure timely and effective responses to disputes, driving faster issue resolution.

Investigate billing and payment-related issues, working closely with Account Managers and Sales teams to identify root causes and prevent recurrence.

Facilitate regular meetings and conference calls with internal stakeholders involved in the dispute resolution process.

Take ownership of dispute cases within a designated customer portfolio, ensuring their successful resolution from start to finish.

Support continuous improvement initiatives by providing insights and recommendations to enhance quality, cost efficiency, and employee engagement.

Build strong cross-functional relationships to ensure effective communication and seamless collaboration across teams.

Requirements

Fluent in both English and German.

Passionate about finance, with at least 2 years of experience in Accounts Receivable or Dispute Management.

Able to identify underlying issues and understand the root cause of problems.

A proactive problem solver with strong communication and negotiation skills, committed to delivering results.

Skilled in analyzing complex issues, identifying root causes, and collaborating with cross-functional teams to implement effective solutions.

Results-driven and motivated by achieving measurable improvements in processes and performance.

Proficient in Excel and other Microsoft Office applications.

Strong networking skills, with a genuine interest in building relationships with both internal stakeholders and customers.

Excellent organizational and prioritization skills, enabling effective management of daily responsibilities.

Eager to further develop knowledge of SAP and Lean methodologies.

Benefits

Competitive salary and benefit package.
Development opportunities: Language courses & talent programmes, training opportunities and career path.
Hybrid work arrangement (3 days of home office per week).
Friendly, open-minded business culture.

Skills Required

Fluent in English and German.
At least 2 years of experience in Accounts Receivable or Dispute Management.
Ability to identify underlying issues and understand root causes.
Proactive problem solver with strong communication and negotiation skills.
Skilled in analyzing complex issues and collaborating with cross-functional teams to implement solutions.
Results-driven with focus on measurable process and performance improvements.
Proficient in Excel and other Microsoft Office applications.
Strong networking skills and interest in building stakeholder and customer relationships.
Excellent organizational and prioritization skills.
Eager to further develop knowledge of SAP and Lean methodologies.

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The Company

225 Employees

Year Founded: 2015

What We Do

IDBC Group is a digital recruitment company and an IT & HR services firm, acting as one of Hungary's leading external IT resource providers, specializing in executive search, IT contracting, RPO, and workforce leasing services.