Atento is currently looking to hire candidates for upcoming work. This remote position and it will be in support of FEMA, which is the Federal Emergency Management Agency. This DRS position pay 15.30 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our Disaster Recovery Specialist care for each caller with the highest levels of knowledge and professionalism.
YOU MUST RESIDE IN PUERTO RICO
Your qualifications
- At least six (6) months of customer service experience required
- Ability to speak and read English clearly, professionally, and fluently
- Ability to pass a Computer Skill, Internet and Email Knowledge assessment
- Ability to pass a federal background check
- Ability to work nights and weekends, as well as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Experience with FEMA is preferred, but not required
Essential Duties & Responsibilities:
- Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
- Utilize standard technology such as telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
- Assist callers
- Refer escalated calls as needed to supervisor
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Types: Full-time, Temporary
Pay: $15.30 per hour
Expected hours: 40 per week
Work Location: Remote
Top Skills
What We Do
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 17 countries where it employs 135,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. In 2019, Atento has been named one of the World's 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®.
