The Role
Milltown Partners is a global advisory firm working with influential organizations and individuals on the communications and public policy challenges that define their reputations. We are looking for a Director who has deep leadership experience, corporate communications experience and a desire to take a hands-on role in advising both clients and colleagues. This person will have a strong network of peers, potential referrers and journalists in New York and play a leading role in building and convening their network to further our reputation and continued growth in the US.
THE COMMUNICATIONS DIRECTOR ROLE
Directors are ultimately responsible for the quality of everything we produce. They ensure every team has an agreed strategy, clear priorities, and consistently exceeds client expectations. Directors set the scope, agree the fees and design the structure of our teams to ensure we have the right resources to deliver our best work. They give brilliant advice to our clients and coach their teams to do the same. Directors are instrumental in the growth of the firm, helping to build external networks and lead on new business opportunities, while also supporting the design and delivery of plans for quality, talent and growth.
RESPONSIBILITIES OF THE DIRECTOR ROLE
Leadership: defining direction and inspiring others to meet a common goal
Setting clear goals and priorities for your teams and holding everyone, including themselves, to account for meeting them
Building trust with your client in order to give the most impactful advice and support
Taking responsibility for influencing the strategic direction and tactical choices for clients
Sharing your insights and experience in a way that allows the rest of the team to replicate your success
Drawing on the full expertise and resources of the firm to develop and deliver advice that helps our clients build and protect their reputations
Coaching individuals both in line management and on teams to identify opportunities to meet their goals
Working alongside our other Directors in the US team to lead and inspire the team in NYC - fostering a culture where commitment to delivering the highest quality advice, a desire to learn and a bias to collaboration is rewarded.
Innovation: pushing the boundaries of the work we do as a firm
Being a role model and leading by example in both managing and delivering exceptional work
Ensuring research, data and insight underpins all work that we deliver
Seeking expertise from outside the firm - media, business, policy, academia, research - and using it to improve the quality of our advice and analysis
Identifying operational efficiencies with new technology that enables us to deliver our best work
Identifying opportunities for collaboration, knowledge sharing and growth for the business beyond your own client teams and proactively driving delivery.
Growth: Contributing to the future of the business beyond the boundaries of client work
Identifying and leading on converting new opportunities into work and extending our work with existing clients
Cultivating an external network that enables us to deliver impactful results for our clients (e.g. with journalists, subject matter experts or other advisers)
Developing and building your external network in order to attract new clients and reach potential referrers and identify how best to share it with the team.
Showing entrepreneurial thinking internally by identifying opportunities for collaboration, skills building and knowledge sharing
Contributing to a collaborative and inclusive work environment
Line managing outside client teams, including setting development goals that enable individuals to perform at their best and stretch into new development opportunities
Giving and receiving regular feedback to people at all levels in the firm outside of review cycles.
Actively seeking input or assistance from others and reflecting their contributions in the work
Demonstrating allyship to all colleagues
Supporting the wellbeing of everyone on the team
Must-have skills and experience
- At least 10 years of corporate communications experience - either/or consultancy or in-house roles - preferably including time in the technology space
- Demonstrable ability to take a strategic approach to reputation, rooted in research, data and insight
- Experience engaging with different audiences and channels across the communications landscape
- Experience building advisory relationships with senior stakeholders in order to deliver strategic counsel and insight, often on a short timeframe
- Experience developing media strategies and managing relationships with senior reporters
- Experience leading new business conversations, including RFP processes
- An entrepreneurial mindset when it comes to building and maintaining relationships, cultivating a professional network for the firm, and networking to generate new business relationships
- Experience managing complex and high-performing teams with diverse experiences
- Willingness to play a hands-on role within client teams and across the firm
- Commitment to learning and developing new skills and subject matter expertise, including seeking out feedback from colleagues
- Ability to play a hands-on role within client teams and across the firm
- Commitment to contributing to a supportive and inclusive culture
- Excellent command of written and verbal English language
Desirable skills and experience
- Exposure to relevant fields including research, policy, media and campaigns
- Experience working within a growing business and scaling teams
What we offer in return
- Competitive and fair base salary determined through annual industry benchmarking
- Discretionary twice-yearly bonuses
- Professional development opportunities, with access to both expert professional coach and internal training
- 26 days of annual Paid Time Off (PTO) plus Public Holidays
- 4% match to 401k contribution
- Generous policy for new parents (for both mothers and fathers)
- Generous medical, dental and vision insurance options, including support for dependents
- $100 monthly commuter benefits
- Variety of team events, such as socials, external guest speakers and annual firm celebrations
- Selection of breakfast foods and snacks in the office, plus a weekly team lunch
- Variety of team events, such as socials, external guest speakers and annual firm celebrations
- 3-day week in the office hybrid policy (Tuesdays, Wednesdays & Thursdays mandatory)
ABOUT US
Milltown Partners is a transatlantic advisory firm working with influential companies, organizations and individuals on their reputation-defining communications and policy challenges. We work with established and emerging technology companies, global investors, iconic brands, renowned sports franchises and influential individuals. We collaborate across locations and disciplines to combine our judgement, deep subject-matter expertise and innovative use of technology to deliver impact for our clients. We root our strategies in data insights and research on the audiences that matter, messages that work, and communications channels that deliver. We are an independent, employee-owned company, which means we have the freedom to invest in our people and our culture, and everyone shares in our success.
DIVERSITY, EQUALITY & INCLUSION AT MILLTOWN
Creating a diverse, equitably and inclusive environment is core to our values, culture and success as an employee owned business. We want to empower everyone in the team to share their best thinking and ideas, feel valued and know they are having an impact and belong in the business, regardless of their background, age, gender, race, religion, ethnicity, sexual orientation or disability. We have an ambitious DEI programme managed by a global leadership team of volunteers with three global company commitments to: improve representation of minority groups, enhance everyone's sense of inclusion and support underrepresented communities through pro bono work. Underpinning these commitments is a focus on what it means to have a DEI culture and how to measure that in our approach to growth, attracting talent and the impact of our work for clients.
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The Company
What We Do
Milltown Partners is a global advisory firm working with influential organisations and individuals on the communications and public policy challenges that define their reputations.
Our clients are leaders in their field: groundbreaking technology companies and their founders; global businesses and their CEOs; prominent individuals and renowned institutions. Technology and innovation are at the heart of our business and problem-solving approach, and we root our strategies in data insights and research on the audiences that matter, messages that work, and communications channels that deliver.
We work as one team to ensure our clients can draw on our collective experience. The advice of our teams in London, Brussels, Dublin, San Francisco and New York is informed by everyone from our accomplished analysts to the founding partners, including leaders who have joined us from respected advisory firms as well as senior positions at Google, WhatsApp, The Royal Household, Uber, the British Government, Airbnb, the Financial Times, Manchester United or the BBC.
By combining our breadth of experience, deep sector-specific knowledge and a research-driven approach, we help our clients analyse and solve their most important communications challenges.
We are an Employee Ownership Trust. The people that work here own the company and share in its success. We're fully independent and will remain so. That means we can continue to do what we've always done: take the long view, build a business aligned to our values, invest in our people and their development, and innovate to improve the quality of our advice.
