This is a Hybrid position located in Frisco, TX. You must be within a commutable distance to the Frisco, TX location. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location.
About the Role
- Business owner for workforce management platform
- Develop and execute workforce management strategies for the Customer Success Group function within McAfee
- Lead long-term capacity planning, headcount forecasting, and other labor models across Customer Success Group
- Collaborate with technology partners to enhance forecasting, scheduling and reporting utilizing advance Workforce Tooling
- Partner with Finance, Customer Success Group Operations, and Technology teams to align labor budgets with strategic initiatives
- Build and oversee high-performing executive analytics and insights for Customer Success Group
- Propose, Execute, and Monitor executive level KPIs while providing leadership guidance on initiatives to improve the measures
- Partner with Finance, Customer Success Group Operations, and other McAfee organizations in support of Customer Success Group Business Cases
About You
- 8+ years of experience in workforce management, operations strategy, or analytics, with at least 5 years in leadership roles.
- Proven track record in building and scaling workforce planning and analytics functions in large, complex organizations.
- Strong expertise in workforce management systems (e.g., Kronos, NICE, Verint, Workday, or equivalent).
- Advanced analytical skills with hands-on experience in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
- Deep understanding of forecasting methodologies, capacity planning, and scheduling optimization.
- Strong business acumen with the ability to translate data into actionable strategies.
- Excellent communication and executive presentation skills; able to influence senior stakeholders.
- Demonstrated ability to lead and develop high-performing teams in fast-paced environments.
#LI-Hybrid
Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
Company Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Bonus Program
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Top Skills
What We Do
McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. McAfee’s historical accomplishments are founded upon decades of threat and vulnerability research, product innovation, practical application and a brand which individuals, organizations and governments have come to trust.
