JOB SUMMARY
This leadership role oversees underwriting operations within designated functions or regions, serving as the primary liaison to sales and customers. Guides the delivery of insights and recommendations to support customer acquisition and retention, ensuring adherence to timeliness, quality expectations, and applicable internal and governmental regulations. This role involves monitoring quality and response times, developing team skills and performance, and overseeing strategic regional or functional initiatives. The incumbent contributes to and executes the underwriting strategy, handling progressively more complex and multiple books of business. Daily communication within the function and routine meetings with leadership are essential to review metrics, performance, and key issues.
ESSENTIAL RESPONSIBILITIES
Perform management duties, including hiring, termination, coaching, development, rewards, recognition, performance management, and staff productivity.
Plan, organize, staff, and direct daily operations, developing and implementing policies and programs, with budgetary responsibility.
Accountable for all levels of books of business, collaborating with Underwriting and Sales leadership to develop and refresh region-level or functional book management strategies.
Coordinate with regional Sales leadership to anticipate client needs and manage intraday workload planning.
Provide guidance, deeper insights, and communication assistance for critical and sensitive clients.
Understand strategic goals, competitive position, and drive portfolio and functional results toward these goals.
Develop and maintain positive customer relationships with key stakeholders.
Contribute to strategy development and oversee execution, proactively managing and resolving risks and issues.
Manage relationships between the assigned function and other key stakeholders, providing guidance to underwriting functions as a subject matter expert.
Ensure integrity and consistent application of Underwriting policies and guidelines.
Review renewal and prospect quotes in exception scenarios to provide guidance on reasonableness and appropriateness, recommending modifications to prevent adverse selection and financial loss.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's degree in Mathematics, Actuarial Science, Finance, Business, Computer Science, Science, Technology, or other quantitative analysis discipline.
Substitutions
Relevant experience as determined by the company in lieu of a bachelor’s degree
Preferred
None
EXPERIENCE
Required
7 years of relevant underwriting, risk management, or actuarial experience applying advanced mathematics or quantitative analysis.
5 years of external client interaction or comparable external interactions.
5 years of leadership experience.
Preferred
7 years of External Client interaction.
5 years in risk management, actuarial work, or advanced mathematics application.
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Deep understanding of Highmark Health Plan products, services, and risk assessment techniques.
Experience with customer relationship management.
Consultative and partnership-driven mindset.
Strong oral and written communication.
Strong analytical background.
Focus on team skill development.
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Physical work site required
Yes
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$129,100.00Pay Range Maximum:
$214,500.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in Mathematics, Actuarial Science, Finance, Business, Computer Science, Science, Technology, or another quantitative analysis discipline
- Relevant experience may substitute for a bachelor's degree, as determined by the company
- 7 years of relevant underwriting, risk management, or actuarial experience applying advanced mathematics or quantitative analysis
- 5 years of external client interaction or comparable external interactions
- 5 years of leadership experience
- 7 years of external client interaction
- 5 years in risk management, actuarial work, or advanced mathematics application
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
