Director, Transformation & Performance Management

This role leads RJW’s highest-priority strategic initiatives, the enterprise performance-management system, and the adoption of operational change across the Logistics network. Reporting to the VP Planning & Performance Management, this Director turns executive priorities into initiatives that are delivered, adopted, and measured, including large-scale changes to operating processes and the deployment of automation, robotics, and AI. The role leads a team of [2] direct reports and partners with executive leadership, Operations, Technology, and Finance.

Success is measured by realized financial and service benefits against approved business cases, on-time delivery of initiative milestones, sustained process adoption 90 days after go-live, and the share of the network operating on the performance-management system.

Essential Duties and Responsibilities

Strategic Initiative Portfolio

• Lead a portfolio of enterprise initiatives at a time, from problem framing and business case through implementation and benefit tracking.
• Partner with executive leadership to select, prioritize, and sequence initiatives against company goals, reporting status, risks, and realized benefits to the executive team on a [monthly] basis.
• Frame open-ended business problems into clear recommendations with defined scope, cost, benefit, and decision points.

Performance Management System

• Own the enterprise performance-management system (KPI definitions, scorecards, review cadence, and the escalation-to-root-cause path) through a direct report.
• Extend the system to all sites and standardize it into a repeatable program.

Change Adoption

• Own change adoption through a direct report, including SOP currency, training design, cutover and parallel-run readiness, and post-go-live adoption measurement.
• Ensure each initiative meets its adoption targets before it is closed, and correct course when it does not.

Automation, Technology & AI

• Lead the evaluation and deployment of technology solutions, from opportunity assessment and business case through vendor selection, solution design, go-live, and post-implementation ROI review, in partnership with Technology, Operations and Finance.
• Identify where AI and advanced analytics create measurable operational value, and lead pilots accordingly.

Executive Support & Team Leadership

• Prepare strategic planning and board-level materials for the executive team.
• Lead, coach, and develop direct reports, including goal setting, documentation, and mid-year and annual reviews.

Knowledge, Skills, and Abilities

• Track record of initiatives that were built, deployed, and sustained, not just recommended.
• Strong analytical and problem-structuring skills; able to take an undefined problem and drive it to a decision.
• Financial fluency sufficient to build and defend business cases to executive and board audiences.
• Executive presence with excellent written and verbal communication; credible on the warehouse floor and in the boardroom.
• Ability to lead through influence across functions where outcomes depend on others.
• Working knowledge of how automation, advanced analytics, and AI are applied in an operating environment, including where they introduce risk rather than value.
• Familiarity with warehousing, logistics, transportation, or supply chain is required.

Education and Experience

• Bachelor’s degree required; a concentration in Business, Engineering, Supply Chain, Analytics, Economics, or Finance is preferred. Advanced degree is a plus but not required.
• 8–10+ years of experience leading strategic, transformational, or operational improvement initiatives, including 3+ years of people leadership. Relevant backgrounds include management consulting, corporate strategy, analytics, or operations transformation.
• Experience leading an automation, robotics, WMS/WES, or comparable technology deployment from evaluation through go-live is strongly preferred.
• Experience in warehousing, logistics, transportation, or a broader 3PL environment is preferred.
• Experience with Lean, Six Sigma, A3 thinking, or other structured continuous improvement methods is a plus.

Work Environment

• This role is hybrid and requires regular presence at RJW facilities and headquarters; the balance of remote and onsite time will flex with the demands of active initiatives.
• The role requires meaningful time in warehouse, yard, dock, and other operational environments to observe processes firsthand, investigate issues, support implementations, and align with stakeholders.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles.
• The noise level in the work environment will range from quiet to moderately loud depending on location.
• Some travel between company locations is expected.

Employer Rights:

This job description is intended to provide general information about the Director, Transformation & Performance Management position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Director, Transformation & Performance Management, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company’s policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company’s Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate’s, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.