Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As the Director of TechOps Excellence, you will play a pivotal role in driving large-scale change and transformation across our Technology organization, which includes Product, Engineering, Security, Risk, Analytics and other key functions. Your mission will be to influence senior technical leadership in order to foster connectedness and enhance efficiency through strategic initiatives and operational improvements. You will lead efforts to implement robust change management processes, drive continuous improvement, develop scalable and agile frameworks, and ensure effective communication and strategic alignment throughout the organization.
What you'll do
- Large-Scale Organizational Change Management
- Define and lead organizational transformation projects, ensuring that they meet expectations and create the desired outcomes.
- Design and implement change management strategies that support the Tech organization's strategic direction.
- Facilitate the adoption of new processes and technologies across the organization, managing the human factors involved to minimize resistance and maximize engagement.
- Drive large scale business and technology plans by identifying customer, merchant, regulatory and operational needs, analyzing business objectives, and ensuring alignment around strategy, focus areas, and key decisions.
- Continuous Improvement
- Act as a consultant and coach to department leaders and the extended technology leadership team, identifying areas for process enhancements and efficiency gains.
- Implement continuous improvement programs that contribute to the ongoing development of technical operations and cultivate a culture of excellence and innovation.
- Agile Methodology Development and Implementation
- Develop and refine organizational processes that are both scalable and agile, enabling the organization to respond quickly to changing market demands while maintaining operational stability.
- Up-level the Tech org by standardizing best practices and frameworks that support organizational growth and performance.
- Partner with product and engineering with an agile mindset, utilizing an iterative approach to continuously improve and adapt products based on feedback and evolving organizational needs.
- Communication / Information Architecture
- Initiate the development and implementation of an effective information architecture to ensure that critical information is accessible and communication flows seamlessly across the organization.
- Enhance internal communication strategies to improve transparency and alignment on organization and portfolio goals, progress, trade-offs, and strategic decisions.
- Strategic Vision
- Serve as a trusted advisor to senior management, providing strategic insights and recommendations that influence long-term business and operational strategy.
- Build strong relationships across the organization to ensure that operational transformation initiatives are closely aligned with business needs and strategic goals.
What we look for
- Bachelor's degree in computer science, engineering, or related area and 10 years' experience in engineering or product management of technically complex products .
- Strong technical background with a deep understanding of software development processes, methodologies and experience contributing to designing technical architecture.
- Proven experience in operational transformation, change management, or a similar role within a technology-focused environment.
- Strong leadership skills and the ability to manage cross-functional teams and multi-disciplinary projects.
- Excellent communication, interpersonal, and consulting skills.
- Deep understanding of process improvement methodologies and designing scalable solutions.
- Ability to think strategically and execute methodically.
Base Pay Grade - S
Equity Grade - 13
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $310,000
USA base pay range (all other U.S. states) per year: $203,000 - $283,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
What the Team is Saying
What We Do
Since our founding over a decade ago, our mission has been to deliver honest financial products that improve lives. That mission hasn’t changed—and it never will. At Affirm, we believe money shouldn’t dictate your direction in life. That it should open up options instead of limiting them, and help you get where you’re going without getting in your way. That’s why we offer people the financial flexibility to choose what works for them—in finances and in life.
Why Work With Us
Who is an Affirmer?
/noun/
Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
