Director, Technology

Job Summary

Spurs Sports & Entertainment (SS&E) is seeking a forward-thinking Director, Technology to lead the strategy, event support, operations, and evolution of our IT infrastructure and services. This individual will oversee all aspects of the organization’s IT environment, ensuring optimal performance, security, scalability, and alignment with SS&E’s strategic goals.

With a strong focus on Microsoft technologies and ITIL-aligned service delivery, the Director will guide a talented IT team while managing key vendor relationships, project portfolios, and technology budgets. This role requires a collaborative leader with proven experience in enterprise technology management, IT operations, and delivering results in a dynamic, fast-paced environment.

Supervisory Responsibilities

• Directly supervises IT staff, including system administrators, help desk personnel, and infrastructure specialists.
• Provides coaching, mentoring, and professional development opportunities.
• Oversees external IT vendors and consultants to ensure quality and timely deliverables.

Duties/Responsibilities 

• Develop and maintain an enterprise-wide IT strategy aligned with business objectives.
• Manage and maintain enterprise infrastructure (servers, networks, cloud services, endpoints).
• Lead IT project planning, execution, and delivery across departments and venues.
• Ensure the security, availability, and scalability of IT systems across all SS&E locations.
• Administer and optimize Microsoft-centric platforms including Azure, O365, Teams, Intune, SharePoint, and Active Directory. (E)
• Oversee service desk operations using ITIL-based practices, with focus on KPIs and user satisfaction.
• Develop, track, and manage IT budgets, forecasts, and capital planning.
• Support enterprise applications and integrations as needed across business functions.
• Collaborate with departments to assess and meet evolving technology needs.
• Maintain strong relationships with technology vendors, contract negotiators, and service providers.
• Ensure compliance with internal controls, industry regulations, and security best practices.
• Coordinate disaster recovery and business continuity planning and exercises.
• Maintain detailed documentation for systems, processes, and procedures.

Job Specific Competencies (Knowledge, Skills and Attributes)

• Deep understanding of Microsoft-based enterprise ecosystems (Azure, O365, Intune, Teams, SharePoint, etc.).
• Strong knowledge of ITIL principles and IT service management frameworks.
• Basic understanding of networking, including IP addressing, VLANs, switches, routers, and wireless technologies.
• Familiarity with enterprise WiFi design and optimization for high-density environments.
• Effective project management skills with the ability to deliver results on time and within budget.
• Strong financial acumen, including managing budgets, procurement, and ROI analysis.
• Excellent leadership, team-building, and interpersonal communication skills.
• Ability to work collaboratively with internal and external stakeholders.
• Strong problem-solving abilities and a commitment to continuous improvement.
• Experience with cybersecurity standards, tools, and risk management practices.

Core Competencies

Critical Thinking & Adaptability

• Rebounds from setbacks and adversity while guiding their team and cross-functional collaborators to do the same.
• Uses rigorous logic and data (quantitative and qualitative) to solve challenges and to information solutions.
• Takes time to evaluate the problem, dependencies, and repercussions.
• Applies creativity and experiences to navigate ambiguity and identify ways forward.
• Analyzes both successes and failures for learning opportunities and improvements over time.

Teamwork & Collaboration

• Models collaboration for their team, and in their cross-functional relationships across the organization.
• Facilitates an open dialogue with a wide variety of contributors and stakeholders.
• Balances own interests with others and seeks to find common ground to solve for greater good of the team and organization, when necessary.
• Leads/influences their team and ensures efforts are closely aligned with organizational goals and visions.
• Fosters team environment that encourages others to contribute and share their ideas, opinions and perspectives.

Self Awareness & Inclusion

• Actively reflects on experiences, shows deep understanding of one’s strengths, weaknesses, opportunities and limits.
• Demonstrates SS&E values, tract and diplomacy in leading teams, and when engaging with teammates and stakeholders.
• Able to shift approach and style based on what the situation and/or team requires.
• Able to own mistakes and gain insights from experiences.

Communication 

• Effectively persuades and influences stakeholders in driving towards role outcomes.
• Models and encourages the expression of diverse ideas and opinions.
• Anticipates conflict based on Knowledge of interpersonal and group dynamics; able to resolve and take away learnings for the future.
• Asks questions and listens closely to all perspectives presented by stakeholders.
• Provides regular, direct, complete and actionable feedback to others (both praise and constructive)

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field; Master’s degree or MBA a plus.
• 6 Years of leadership oversight and development of staff serving as technical support within an organization and collaboration with other departments and organizations.
• 5-7 Years of demonstrated experience implementing and maintaining Microsoft solutions in an enterprise environment including: Microsoft Office 365 and Azure environment.
• 5-7 Years experience and knowledge of networking technologies, their implementation and design including: IP management, Router configuration and management, VoIP, VPN, and IPTV.
• 5 years proven knowledge of client/server and internet systems architectures including server virtualization.
• Experience translating business objectives into information technology strategy and formulating short and long term information technology plans.
• Excellent verbal and written communication skills.
• Proven strategic leadership skills.
• 3 or more years’ experience demonstrating executive presence and working closely with other senior executives to identify and prioritize how information technology will be used to support the organization’s business plan.
• Proven ability to relate technical issues to non-technical leadership and staff.

Physical Requirements

• Must be able to lift, carry, and move IT equipment including servers, switches, UPS units, and other hardware up to 50 pounds.
• Ability to work in environments such as equipment rooms, data closets, and arena infrastructure spaces.
• Must be able to remain in a stationary position for extended periods, including at a desk or in server rooms.
• Ability to bend, crawl, and reach as needed for equipment installation and troubleshooting.
• Occasional evening, weekend, and holiday availability is required to support events and critical systems.