Director, Technical Account Manager

About Emodo

Emodo is the leading CTV-first programmatic advertising platform empowering media buyers, publishers and distributors to maximize video ad revenue through intelligent and transparent programmatic technology. Emodo pioneered AI-powered, dynamic creative for the open web, first in native then in CTV. With deep expertise in AI and proprietary formats, a focus on quality and performance, and support for all deal types - including programmatic guaranteed and private marketplaces - Emodo enables buyers to access more impactful, data-driven, high-quality advertising across screens.

About the Role

As the Head of US Technical Account Management, you will play a critical role in optimizing the performance of the Emodo Exchange and enhancing client success across demand and supply-side integrations. This role bridges technical expertise with hands-on account optimization, combining data-driven decision-making with proactive partner engagement. You’ll work closely with DSPs, supply partners, product and engineering teams, and the broader sales and operations org to drive marketplace quality, revenue growth, and partner satisfaction.

Key Responsibilities

Account Management & Client Success

• Serve as the primary technical point of contact for Emodo’s top exchange partners and develop ongoing relationships with clients across both supply and demand.

• Lead integration processes with both supply and demand partners ensuring new clients are set up and scaled in a streamlined fashion.

• Analyze partner performance to uncover actionable insights and drive implementation of optimizations that improve success.

• Collaborate with Product and Engineering to develop tools, dashboards, and reporting that power internal and partner-level insights.

PMP Operations & Campaign Activation

• Oversee setup and optimization of Private Marketplace (PMP) deals through Emodo’s curation platform.

• Coordinate with DSPs, Sales, and external buyers to ensure fast, accurate deal execution and troubleshooting.

• Monitor performance of PMP inventory and advise on improvements in format, targeting, or packaging.

Exchange Optimization & Marketplace Quality

• Take ownership of marketplace performance decisions - executing optimizations based on data and partner needs to ensure Emodo meets and exceeds expectations across latency, fill, and monetization KPIs.

• Proactively identify and mitigate quality risks:

o Monitor Human IVT scanning and own supply-side flagging/blocking

o Monitor ad quality scanners and own demand-side flagging/blocking

o Tracking and troubleshooting blocked bids to unlock revenue through corrective measures

Technical Ownership & Platform Hygiene

• Lead initiatives around ads.txt and app-ads.txt implementation across publisher integrations.

• Monitor and optimize supply chain object (schain) compliance and effectiveness.

• Actively manage traffic integrity and health—including detection of abnormal patterns and ensuring accurate traffic classification.

Discrepancy Monitoring & Resolution

• Monitor billing discrepancies across both demand and supply sources.

• Work cross-functionally to diagnose root causes and maintain discrepancy rates under 5% per partner.

Test, Launch, and Scale

• Support the launch of new geos, formats, and supply routes. Analyzing outcomes and providing go/no-go recommendations.

• Own Emodo’s SPO (Supply Path Optimization) initiatives by aligning partner connections with performance benchmarks.

You Are:

• A detail-oriented, technically fluent account manager who thrives at the intersection of data, growth, and execution.

• Performance-driven optimizer who gets excited about uncovering opportunities, implementing changes, and seeing their actions directly drive business growth.

• Entrepreneurial and growth-oriented mindset, eager to join at an early stage and build out both the function and the team as we scale.

• A strong communicator and collaborator who can work effectively across teams (Sales, Engineering, Product, Ops).

• Adept at juggling multiple partner needs while maintaining platform standards and performance rigor.

You Have:

• 3–5 years of experience in ad tech, programmatic account management, or technical operations -ideally in an exchange, SSP, or DSP environment.

• Familiarity with PMP setup, OpenRTB, ads.txt, app-ads.txt, schain, and IVT standards.

• Strong Excel/Sheets and data analysis skills; familiarity with SQL or reporting platforms is a plus.

• A working understanding of auction mechanics, discrepancies, and media campaign delivery.

• Excellent written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.

• A passion for solving problems, making systems better, and helping partners thrive.

Why Emodo

Emodo operates in a high-growth, dynamic environment where everyone is committed to driving meaningful results. Our culture values initiative, ownership, and collaboration. We provide:

• Competitive compensation and comprehensive benefits

• Opportunities for growth and learning

• A mission-driven, inclusive workplace

• Hybrid flexibility in key metro markets

About One Magnify

OneMagnify is a leading global performance marketing organization that operates at the intersection of brand marketing, technology, and analytics. We partner with clients to design, implement, and manage data-driven marketing and brand strategies that accelerate business and set clients apart from competitors. Our commitment to employee growth and a collaborative environment has earned us numerous recognitions, including being named a Top Workplace for 10 consecutive years.

Our partnership with Emodo, a cutting-edge programmatic advertising technology company, provides us with unique access to a powerful suite of tools, including a dynamic exchange and a sophisticated DSP. Together, we enable our clients to achieve exceptional results through data-driven programmatic strategies. We are focused on driving growth and innovation in the programmatic space.

OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India. Learn more: https://www.onemagnify.com/