Director, Tech Operations

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Director of Technology Operations oversees the development, maintenance, and support of technology for over 7,000 Taco Bell restaurants in the US. They lead a team of over 150 technology professionals to ensure all business technology needs are met. With this role, the opportunities are endless and involves collaborating with sister brands to improve technology operations, seeking strategic opportunities for synergy and efficiency. The Director drives an integrated technology strategy to enhance competitive edge and growth. They build cohesive teams with internal and external partners, are passionate about people, technology, and program management, and inspire and lead teams to achieve great results. They are innovative problem solvers who drive conversations toward productive solutions and work closely with various stakeholders to deliver programs.  They will lead their teams consisting of the Service Desk, Networking Engineering, Reliability services, restaurant deployment, and restaurant incident management to deliver on key technology and business initiatives.

The Day-to-Day:

• Drive strategies to enhance product observability, audit processes, and drive proactive monitoring and alerts. Lead the team to reduce restaurant issues and escalations by collaborating with product and engineering leaders.Ensure efficient, effective, and secure technology operations by streamlining processes and automating tasks.
• Provide oversight on Restaurant Support Service Franchise Fund and technology budget. Oversee budgets and resources for reliability services team.
• Collaborate with sister brands globally to identify opportunities for synergy and efficiency in Technology Operations practice, process and systems.
• Drive long-term growth with an integrated technology strategy focused on continuous improvement and stability
• Advise senior leaders on technology platform performance and develop action plans based on data trends.
• Lead vendor relationships and negotiate contracts with technology suppliers.
• Manage a team of over 150 people, focusing on hiring and growing diverse talent across Service Desk, Networking Engineering, Reliability engineering/support, restaurant deployment, and restaurant incident management.
• Lead partnerships with technical functions across Yum! and Taco Bell company to ensure organizational alignment on priorities for the technology operations function

Is This You?

• BA/BS and advanced degree required, particularly an MBA, is highly desirable and strongly recommended
• Minimum 12 years of experience in senior technology leadership positions with experience leading and managing large transformational technology programs and projects; minimum 5 years leading large teams
• Foundational knowledge and practical experience with ITIL frameworks is required
• Strong leadership skills and the ability to manage and motivate teams of technology professionals.
• Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders
• Experience with regulatory compliance and industry standards for technology infrastructure
• Knowledge of emerging technologies and trends in technology operations
• Experience managing vendor relationships and negotiating contracts
• Experience developing and managing budgets
• Strong problem-solving skills and the ability to make decisions in a fast-paced, high-pressure environment
• Experience with disaster recovery and business continuity planning
• Experience in Quick Service Restaurant (QSR), retail, and/or multi-unit chain/franchise environment a plus

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$205,000 to $240,000 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

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