Salary Range: $120,000-$160,000
Position Purpose:
The Director, Talent Acquisition will develop and execute talent acquisition strategies necessary to achieve Afni's business goals and support the company's long-range workforce plans. This role provides leadership, coaching, and mentorship to a high-performing Talent Acquisition team while ensuring recruiting processes are executed consistently across multiple sites. The Director is responsible for driving staffing outcomes, improving retention, enhancing recruiting effectiveness, and building strong partnerships across the organization.
*This position is hybrid at our Tucson, AZ call center*
Why Join Afni?
At Afni, our people are our greatest competitive advantage. We are committed to fostering a culture where innovation, collaboration, and continuous improvement thrive. As Director of Talent Acquisition, you'll have the opportunity to shape enterprise-wide recruiting strategy, influence business outcomes, and help attract the talent that drives our future success.
What We Offer
• Competitive compensation and comprehensive benefits package
• Medical, dental, vision, and prescription coverage
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition reimbursement and professional development opportunities
• Flexible work environment with opportunities for remote collaboration
• A collaborative culture focused on accountability, growth, and innovation
Essential Functions and Responsibilities:
• Develop and execute enterprise-wide talent acquisition strategies that support hiring goals, workforce planning initiatives, and long-term business objectives across both site-based and work-at-home operations.
• Design and execute cost-effective sourcing strategies that achieve staffing targets while improving candidate quality and recruiting efficiency.
• Lead talent acquisition strategies that support high-volume hiring initiatives while improving candidate conversion, retention, and hiring outcomes.
• Analyze recruiting funnel performance and talent acquisition metrics, including applicant flow, conversion rates, fill rates, cost per hire, and retention outcomes to drive continuous improvement.
• Partner with business leaders to anticipate workforce needs, align talent acquisition strategies with organizational priorities, and improve hiring outcomes.
• Partner with Marketing Communications to strengthen employment branding, increase market awareness, and evaluate talent attraction effectiveness.
• Lead recruiting process improvements, system enhancements, and change management initiatives that improve candidate and recruiter experiences.
• Build, develop, and lead a high-performing Talent Acquisition team while creating accountability for recruiting performance and business results.
• Ensure the recruiting team remains informed on talent acquisition trends, recruiting best practices, and competitive market conditions.
• Oversee recruiting technology, vendor relationships, and compliance with federal, state, and local employment regulations.
Minimum Qualifications
• Bachelor's degree in Business, Human Resources, or a related field required; PHR certification preferred.
• 8+ years of Talent Acquisition, Recruiting, or Human Resources experience, including responsibility for developing and executing recruiting strategies.
• 5+ years leading and developing recruiting teams in a high-volume recruiting environment; call center, BPO, or customer experience recruiting experience strongly preferred.
• Experience developing and executing talent acquisition strategies across multiple business units, programs, or locations.
• Experience using recruiting metrics, funnel analytics, and workforce data to improve hiring outcomes and recruiting performance.
• Demonstrated success leading process improvements, change management initiatives, or recruiting transformation efforts.
• Experience partnering with executive and operational leaders on workforce planning and recruiting strategy.
• Demonstrated leadership skills with a commitment to building high-performing teams and a culture of accountability and development.
• Strong written, verbal, presentation, and stakeholder communication skills.
• Ability to effectively work within a matrixed organization and build relationships across all levels of leadership.
• Experience managing remote or geographically dispersed teams.
• Proficiency with Microsoft Office Suite, ATS platforms, HRIS systems, and recruiting technologies.
• Strong stakeholder management, problem-solving, and continuous improvement mindset.
Skills Required
- Bachelor's degree in Business, Human Resources, or a related field
- 8+ years of Talent Acquisition, Recruiting, or Human Resources experience, including developing and executing recruiting strategies
- 5+ years leading and developing recruiting teams in a high-volume recruiting environment
- Experience developing and executing talent acquisition strategies across multiple business units, programs, or locations
- Experience using recruiting metrics, funnel analytics, and workforce data to improve hiring outcomes and performance
- Experience leading process improvements, change management initiatives, or recruiting transformation efforts
- Experience partnering with executive and operational leaders on workforce planning and recruiting strategy
- Demonstrated leadership skills and experience building high-performing teams
- Strong written, verbal, presentation, and stakeholder communication skills
- Ability to work effectively in a matrixed organization and build relationships across leadership levels
- Experience managing remote or geographically dispersed teams
- Proficiency with Microsoft Office Suite, ATS platforms, HRIS systems, and recruiting technologies
- Strong stakeholder management, problem-solving, and continuous improvement mindset
- PHR certification
- Call center, BPO, or customer experience recruiting experience
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
