Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Accountable for all operational aspects of deploying, integrating, and supporting solutions in the Access and Packet Core sub-domains for mobile carrier client(s). Work closely with peers in sales, product management, system engineering, software development, testing, global support, deployment, and 3rd parties, to provide the best possible service that meets customer operational readiness expectations and adheres to contractual obligations such as service level agreements. Serve as operational representative to the customer for domain and proxy customer requirements towards the organization. Update the customer about roadmaps, new releases, incidents, and operational performance.Key Responsibilities
Requires a Bachelor's degree (or foreign equivalent} in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations. Experience must include:
Five (5) years of experience in the following (experience may be gained concurrently):
- Telecom operations specifically with software deployment, and support
- Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
Three (3) years of experience in the following (experience may be gained concurrently):
- People management and technical leadership, or equivalent experience leading multinational teams.
One (1) year of experience in the following (experience may be gained concurrently):
- Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
- Software development life cycle components include requirements, specifications, design, and testing.
- Implementing and validating secure, real-time network access with session border controllers.
- Evaluating technical and product requirements and translating these into a fully operational solution deployment.
- Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.
This position qualifies for the employee referral program.
To Apply: Send resumes to https://mavenir.wd1.myworkdayjobs.com/Mavenir_Careers/job/Richardson-TX/Director--Support-Engineering_R0016481.
Job Requirements
Requires a Bachelor's degree (or foreign equivalent} in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations. Experience must include:
Five (5) years of experience in the following (experience may be gained concurrently):
- Telecom operations specifically with software deployment, and support
- Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
Three (3) years of experience in the following (experience may be gained concurrently):
- People management and technical leadership, or equivalent experience leading multinational teams.
One (1) year of experience in the following (experience may be gained concurrently):
- Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
- Software development life cycle components include requirements, specifications, design, and testing.
- Implementing and validating secure, real-time network access with session border controllers.
- Evaluating technical and product requirements and translating these into a fully operational solution deployment.
- Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.
This position qualifies for the employee referral program.
To Apply: Send resumes to https://mavenir.wd1.myworkdayjobs.com/Mavenir_Careers/job/Richardson-TX/Director--Support-Engineering_R0016481.
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Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Skills Required
- Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a directly related field
- Five years of experience in telecommunications operations
- Five years of experience with telecom software deployment and support
- Five years of experience with mobile telecommunications architectures and protocols, including SS7, 3G, IMS, VoIP, LTE, VoLTE, VoWiFi, RTP, SDP, or Diameter
- Three years of experience in people management and technical leadership, or equivalent experience leading multinational teams
- One year of experience deploying, supporting, and designing Unix/Linux-based telecom products and solutions in data centers
- One year of experience with software development lifecycle components, including requirements, specifications, design, and testing
- One year of experience implementing and validating secure, real-time network access with session border controllers
- One year of experience evaluating technical and product requirements and translating them into operational solution deployments
- One year of experience in incident management, service restoration coordination, customer communication, and root-cause analysis
Mavenir Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mavenir and has not been reviewed or approved by Mavenir.
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Leave & Time Off Breadth — PTO, paid holidays and sick time are consistently part of the package, with parental leave also highlighted. Time off is often regarded as a strong aspect of the offering.
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Healthcare Strength — Core medical, dental, and vision coverage—along with disability options—are presented as part of a comprehensive program. Wellness and assistance resources further support employee health needs.
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Wellbeing & Lifestyle Benefits — Employee assistance, wellness initiatives, recognition programs, learning via Mavenir University, and volunteer PTO (MAVcares) expand support beyond core insurance. These extras are positioned as meaningful add-ons to the overall package.
Mavenir Insights
What We Do
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is focused on transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
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