The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Director, Software Engineering leads, mentors, and coaches high-performing teams to foster continuous improvement and professional development, provides technical direction, directs software development and deployment, drives innovation and scalable solutions, and collaborates on technology strategy.
Responsibilities- Leads, mentors, and coaches Software Engineers and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the software engineering community
- Collaborate with senior leadership to develop and implement talent acquisition and retention strategies, ensuring the organization attracts and retains top talent
- Directs and oversees the successful development, deployment, support, and monitoring of software across various environments
- Leads multiple software product development teams to realize the company's technology vision and strategy in a scalable, iterative environment
- Drives innovation and experimentation to deliver software solutions that meet or exceed customer and partner expectations
- Shares technology domain expertise with architects and specialists across multiple organizations to enhance technical solutions
- Ensures frictionless automated delivery processes and empowers teams to succeed at scale
- Collaborates with business and technology partners to motivate change and execute product roadmaps
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
- Bachelor’s degree in computer science, Computer Engineering, and/or comparable experience; advanced degree preferred.
- Extensive knowledge of Account Receivables domain.
- Knowledge of distributed (multi-tiered) systems, algorithms, SQL, NoSQL, and relational databases
- Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
Work Experience:
- 12+ years of software engineering & development experience in Java, Spring, Microservices, REST, PostgreSQL, Kubernetes & distributed applications.
- 8 + years of experience in building real time applications in Cloud Architecture, In Memory computing systems and event driven architecture
- Experience in leading and managing software engineering teams, providing technical leadership and mentorship
- Experience in collaborating with senior stakeholders to drive software strategy and innovation
- Expertise in application design, software development, and automated testing
- Experience in distributed (multi-tiered) systems, algorithms, and relational databases
- Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
- Experience in automation testing and documentation (i.e. automated, functional, and performance)
- Mainframe experience is an added advantage.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, or comparable experience
- Advanced degree
- Extensive knowledge of Accounts Receivable domain
- 12+ years software engineering and development experience with Java, Spring, Microservices, REST, PostgreSQL, Kubernetes, and distributed applications
- 8+ years building real-time applications in Cloud Architecture, in-memory computing systems, and event-driven architecture
- Knowledge of distributed (multi-tiered) systems, algorithms, SQL, NoSQL, and relational databases
- Experience leading and managing software engineering teams, providing technical leadership and mentorship
- Experience collaborating with senior stakeholders to drive software strategy and innovation
- Expertise in application design, software development, and automated testing (functional and performance)
- Experience with Agile software development methodologies and practices such as Scrum and Kanban
- Experience with automation testing and documentation
- Mainframe experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
