Director of Software Engineering -Payments Investigations

Posted 20 Days Ago
Be an Early Applicant
Plano, TX, USA
Hybrid
Expert/Leader
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Lead a technical area within Payments & Investigations, partnering with product and business stakeholders to deliver cloud-native, low-latency distributed systems. Drive adoption of agentic AI-enabled engineering, automation across the SDLC, cloud modernization, governance, and technical roadmaps while influencing senior stakeholders and ensuring reliability, security, and measurable engineering outcomes.
Summary Generated by Built In

If you are a software engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you.

As a Director of Software Engineering at JPMorganChase within Commercial and Investment Bank Payments & Investigations team, you will lead a technical area and drive impact across teams, technologies, and projects. You will leverage your deep expertise in software, applications, technical processes, and product management to deliver multiple complex projects and initiatives, serving as a primary decision maker and a driver of innovation and solution delivery.

Job responsibilities

  • Partners with product and business groups to drive participation, plans, timelines, dependencies, and solutions to ensure successful delivery and desired outcomes
  • Engages with business stakeholders to break down complex and ambiguous problems into technical specifications for engineering teams to implement under your guidance
  • Delivers and owns end-to-end, cutting-edge low latency solutions leveraging the latest technologies and best industry practices
  • Sets direction and governance for agentic AI-enabled engineering and SDLC/TLM automation within a technical area to drive measurable improvements in speed, quality, and operational outcomes (e.g., AI-orchestrated delivery workflows, release readiness controls, automated test modernization, and incident triage acceleration), while establishing guardrails for validation, security, resiliency, traceability, and reuse across teams.
  • Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation and support capacity unlock initiatives at scale.s
  • Partners with leadership to drive Non Functional Requirements, modernization initiatives, and controls
  • Influences peer leaders and senior stakeholders across business, product, and technology teams
  • Leads and participates in regular technical meetings, ensuring architectural decisions align with broader organizational goals and strategy
  • Drives the adoption of AWS/internal cloud technologies, enablement tools, and processes for engineering teams as part of integration
  • Creates and maintains detailed technology roadmaps with corresponding work streams and stakeholders, ensuring all solutions and requirements are clearly understood and communicated
  • Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 13+ years applied experience, including 5+ years leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise
  • Extensive hands-on experience designing and building full stack cloud native distributed systems with high availability, fault-tolerance, and scalability using Java, Spring, Python, or Camunda
  • Experience handling large volumes of data with databases such as PostgreSQL
  • Experience leading adoption of agentic AI-enabled engineering practices (using enterprise-authorized tools within the work environment) across teams, including defining operating expectations (human-in-the-loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs.
  • Strong understanding of responsible AI use and control expectations in engineering workflows, including data sensitivity, resiliency/security implications, and governance; ability to influence leaders on safe scaling patterns and reuse.
  • Understanding and experience with cloud technologies, software engineering/product engineering methods, and technology best practices
  • Demonstrated experience influencing across highly matrixed, complex organizations and delivering value at scale
  • Experience managing competing requirements to align product prioritization with technical capacity and feasibility, balancing solution priorities between long-term technical roadmap and short-term execution needs
  • Ability to understand and convey programming models, technologies, systems, and APIs relevant for stakeholders
  • Curious and comfortable exploring new domains, considering both technology and product perspectives
  • Ability to adapt quickly to changing direction and establish patterns rapidly

Preferred qualifications, capabilities, and skills

  • Experience working in payments or investigations domain
  • Experience working at code level
  • Experience developing or leading cross-functional teams of technologists
  • Experience with hiring, developing, and recognizing talent
  • Experience leading a product as a Product Owner or Product Manager
  • Experience working with product teams to ensure understanding and alignment of requirements and technical solutions
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • Formal training or certification in software engineering; 13+ years applied experience including 5+ years leading technologists
  • Hands-on experience designing and building full stack cloud-native distributed systems with high availability, fault-tolerance, and scalability
  • Experience building systems using Java, Spring, Python, or Camunda
  • Experience handling large volumes of data with databases such as PostgreSQL
  • Experience leading adoption of agentic AI-enabled engineering practices and defining operating expectations (human-in-the-loop, quality gates)
  • Strong understanding of responsible AI use, data sensitivity, resiliency/security implications, and governance
  • Understanding and experience with cloud technologies, software/product engineering methods, and technology best practices
  • Demonstrated experience influencing across highly matrixed, complex organizations and delivering value at scale
  • Experience managing competing requirements to align product prioritization with technical capacity and feasibility
  • Ability to understand and convey programming models, technologies, systems, and APIs to stakeholders
  • Adaptability, curiosity, and ability to establish patterns rapidly in changing directions
  • Experience in payments or investigations domain
  • Experience working at code level
  • Experience developing or leading cross-functional teams of technologists
  • Experience hiring, developing, and recognizing talent
  • Experience leading a product as a Product Owner or Product Manager
  • Experience working with product teams to ensure alignment of requirements and technical solutions

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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