Director of Services C-5

Director of Services

Churches United for the Homeless

Summary/Objective

The Director of Services contributes to the overall success of the organization by effectively managing programs and projects and the shelter.  Individuals experiencing homelessness are connected to the appropriate services toward the goal of housing stability.  As a member of the leadership team, the Director of Services will be involved in a range of strategic planning and internal initiatives with an eye toward both future needs and budget realities.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Member of Leadership team, collaborates with Leadership team to improve CUFH.
• Assigns caseloads and other related duties
• Analyzes community needs to develop new programs and enhance current programs
• Directs selection and training of Case Management Director, Shelter Director, Case Managers and Shelter Advocate staff
• Assigns work and evaluates performance of Case Management Director and Shelter Director
• Oversees the case management services at Churches United for the Homeless as well as shelter staff

Competencies

• Social work acumen
• Excellent de-escalation, interpersonal and team skills; outstanding communications skills, written and oral
• Proficient in Microsoft Office products
• Proficient in CRM (Client Resource Management) software
• Demonstrated resourcefulness and good judgment
• Leads by example
• Sensitivity to individual/family struggles with homelessness, poverty, substance abuse, mental illness, and criminal records
• Values diversity of thought, backgrounds, and perspectives
• Vigilant attention to details with multi-task ability
• Integrity and ethics beyond reproach
• Connection to Churches United for the Homeless mission and core values
• Valid Driver’s License and ability to be a certified driver of CU vehicles

Supervisory Responsibility

This position supervises the Shelter Director and Case Management Director.

Work Environment

This job operates in a professional office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is largely a sedentary role and may require the ability to lift 20 pounds, open filing cabinets, and bend or stand as necessary. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during standard business hours.   Evening and weekend work may be required as job duties

Required Education and Experience

• Degree from a college or university
  Preferred major in social work - Minnesota licensure is preferred.
• Two plus years of experience in human services or any equivalent combination of education and experience.
• Education and/or experience in a non-profit setting is preferred.
• Supervisory experience is preferred.

EEO Statement

Churches United for the Homeless provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Churches United for the Homeless complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Churches United for the Homeless expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Churches United for the Homeless employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.