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The Director of Sales Training & Development is responsible for leading the design and execution of enterprise-wide learning and development programs focused on cultivating a culture of continuous learning, leadership growth, and service excellence across the national sales organization. This role champions initiatives that reduce ramp time, increase quota attainment, and shift sales behaviors from reactive to proactive. Collaborating closely with Learning & Development and Field Leadership, the Director oversees the enablement of sales associates, managers and directors while building systems that support scalable, high-impact learning experiences.- Consult with senior sales leaders and the L&D team to create blended learning experiences tailored to our internal sales trainers and train the trainer programs.
- Build and evolve a National Sales Manager & Sales Associates Academy curriculum aligned to SCI’s leadership models and people philosophy.
- Partner with Sales Leadership to align onboarding curriculum and learning journeys with sales competencies and career development.
- Deliver high-impact experiences for bootcamps, certification, kickoffs, and national sales events.
- Develop and maintain a continuous learning framework that promotes long-term growth for all levels of sales organization.
- Embed sales transformation goals such as associate experience, customer experience, and quota acceleration into AOR-level planning.
- Drive the coaching culture across the organization through 'Coach the Coach' initiatives and leadership coaching playbooks.
- Support AOR leaders in developing Monthly Action Plans and Quarterly Transformation Plans linked to strategic business goals.
- Collaborate with Sales, Marketing, and L&D leadership to identify local and national development needs and provide tailored micro-learning solutions.
- Support frontline leadership in embedding service excellence as a core performance expectation.
- Lead the implementation and optimization of sales learning and readiness platform(s) to drive sales learning effectiveness.
- Design competency-tagged learning journeys in sales learning and readiness platform(s) that support just-in-time and on-the-job learning.
- Collaborate with Sales Ops and Data teams to measure training effectiveness through the company reporting tools.
- Ensure integrity of learning data to build field confidence and drive accountability in readiness performance.
- Stay current with sales learning and readiness platform(s) innovations and translate SCI’s needs to leverage tools like Call AI, Asset Hub, and advanced analytics.
- Align training programs with national sales initiatives and field execution plans.
- Define KPIs for program effectiveness and build reporting processes for leadership visibility.
- Serve as a key change agent, ensuring successful rollout of new learning content and adoption across teams.
- Manage stakeholder priorities, secure resources, and resolve roadblocks to meet deployment timelines.
- Collaborate with instructional design and enablement teams to deliver modern, engaging, and scalable learning experiences.
- Lead a high-performing training team with a strong culture of accountability, growth, and collaboration.
- Coach team members to develop professionally and ensure alignment with organizational priorities.
- Establish career paths and succession planning within the training organization.
- Participate in hiring, performance management, and mentorship of training staff in partnership with HR.
Bachelor’s degree in Human Resources, Adult Learning, Instructional Design, Business, or a related field preferred.
Experience:- 10+ years of progressive experience in Sales Enablement, Learning & Development, or Talent Strategy.
- Extensive background designing and delivering sales leadership programs for geographically dispersed teams.
- Experience with learning systems, including MindTickle and LMS platforms, and familiarity with competency-based frameworks.
- Strong track record managing cross-functional projects with measurable business outcomes.
- Experience applying adult learning principles, needs assessments, and instructional design models like ADDIE.
- Exceptional facilitation, coaching, and leadership communication skills.
- Ability to interpret data and translate into training adjustments and business recommendations.
- Demonstrated success managing stakeholders and aligning learning initiatives with business priorities.
- Proficiency in Microsoft Office, MindTickle, Salesforce, and Cornerstone
- Proven ability to lead in fast-paced, matrixed environments with a focus on innovation and results.
Travel up to 20% across North America required.
Professional attire and presence expected when working with client-facing teams.
Work may require extended hours or adjusted schedules based on business needs.
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What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
