Resy is part of the American Express Global Dining network. Our mission is to power the world’s best restaurants—using technology to reimagine the future of hospitality. Together, Resy and Tock serve over 16,000 restaurants globally, enabling operators to run more efficiently and deliver unforgettable guest experiences.
Through our content-rich platform and seamless diner experience, we connect restaurants and guests in meaningful ways—and help hospitality businesses thrive within the broader American Express ecosystem.
Role Overview
The Director of Global Dining Sales will lead a team of field and inside Account Executives focused on acquiring top-tier restaurant partners for the Resy and Tock SaaS platforms across key global markets.
This is a strategic and hands-on leadership role, responsible for driving growth, refining go-to-market execution, and scaling sales performance in a rapidly evolving dining technology landscape. The ideal candidate is an accomplished sales leader with a passion for hospitality, a deep understanding of SaaS business models, and a proven ability to inspire teams to deliver exceptional results.
You will partner cross-functionally with leaders in Strategic Partnerships, Customer Success, Marketing, Product, Implementation, and Revenue Operations to ensure alignment across pipeline generation, brand positioning, and market expansion.
Responsibilities- Lead, coach, hire and develop a high-performing team of inside and field sales managers and account executives to achieve and exceed growth targets.
- Drive a robust, data-informed go-to-market (GTM) strategy across priority and strategic global markets.
- Build predictable, high-quality pipeline management and forecasting using Salesforce and data analytics.
- Foster consistent execution of prospecting and acquisition activities, including outreach, events, and partnership engagement.
- Partner with Marketing and Strategic Partnerships to launch market-specific campaigns and drive lead generation across key hospitality segments.
- Equip the team with the skills and tools to deliver exceptional storytelling and product positioning tailored to different restaurant models (from Michelin-starred establishments to leading neighborhood destinations).
- Collaborate with Product and Implementation teams to provide field insights, influencing roadmap decisions and improving customer onboarding.
- Establish scalable sales processes, performance cadences, and reporting frameworks to enhance visibility and accountability.
- Oversee contract management and commercial governance, ensuring alignment with business strategy and compliance standards.
- Champion a culture of excellence, inclusion, and hospitality-driven innovation.
- 10+ years of sales leadership experience, including managing both inside and field teams in SaaS, technology, or digital commerce.
- Proven record of building and scaling teams that exceed quota and drive sustained revenue growth.
- Deep understanding of hospitality/restaurant sectors preferred.
- Strong business acumen with the ability to balance short-term performance with long-term strategic growth.
- Advanced experience using Salesforce and CRM analytics to forecast, track performance, and optimize pipeline health.
- Exceptional communication, storytelling, and leadership presence.
- Entrepreneurial, resilient, and adaptable to fast-paced, evolving market conditions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 10+ years of sales leadership experience, including managing both inside and field teams in SaaS, technology, or digital commerce.
- Proven record of building and scaling teams that exceed quota and drive sustained revenue growth.
- Deep understanding of hospitality/restaurant sectors.
- Strong business acumen with the ability to balance short-term performance with long-term strategic growth.
- Advanced experience using Salesforce and CRM analytics to forecast, track performance, and optimize pipeline health.
- Exceptional communication, storytelling, and leadership presence.
- Entrepreneurial, resilient, and adaptable to fast-paced, evolving market conditions.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
