Director of Sales Operations & Performance

Posted Yesterday
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Troy, MI, USA
In-Office
100K-150K Annually
Senior level
Aerospace • Information Technology • Software • Biotech • Design
An engineering services company solving complex engineering through agility and collaboration.
The Role
Leads sales operations and performance across designated market sectors and global customers. Responsibilities include market and competitor analysis, commercial support, pipeline and CRM performance monitoring, dashboard creation, win/loss analysis, RFI/RFQ coordination, sales process improvement, and management of a Sales Operations team. The role partners with global account managers and business units to improve sales growth, market share, profitability, and customer engagement.
Summary Generated by Built In

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Job Purpose: ln collaboration with the Global Account Managers (GAM) and the Business Units, the Director Salesops and Performance (DSP) coordinates the Sales activity for dedicated market sector(s) and set of Global Customers in each geography to achieve annual sales ambitions in top line growth, market share and profitability

Main Duties & Responsibilities

■ Market Strategy Support

  • Support analysis of Alten and its competitors’ performance in designated market sectors
  • Propose insights based on benchmarks, historical data and understanding of market trends
  • Identify and escalate risks that would impact Alten business
  • Animate a global community to share market trends and provide actionable take aways
  • Provide on demand analysis of market sub-segment or Global customers
  • Periodically assess list of selected Global customers

■ Commercial Support

  • Act as Business Partner to GAM for selected accounts
  • Interact with customers at senior level to support commercial activity, identify and address risk/opportunities
  • Coach Managers to animate internal/external commercial rituals for Global Accounts

■ Sales Performance Management

  • Monitor sales momentum and pipeline health
  • Generate data-driven insights from CRM analytics to guide sales strategies
  • Create dashboards and reports to provide visibility into key sales performance metrics
  • Drive win/loss analysis and recommendations for continuous improvement of sales performance

■ RFI/RFQ Management

  • Orchestrate RFI answer across geographies and Alten organizations in coordination with Bid team
  • Support large RFQ for selected accounts
  • Sales Process and tools
  • Contribute to streamline and improve efficiency of the end-to-end sales process and tools
  • Ensure central repository of documents and data to support sales activity

■ Lead Sales Operations Team

  • Recruit, mentor of develop Sales Operations Managers and Analysts
  • Set goals for the team and manage workload
  • Guarantee high service level

Qualifications:

  • 8+ yrs of experience in engineering consulting services supporting strategy/operations in automotive/trucking  
  • Bachelor's degree required, Master's degree preferred
  • Expertise of automotive/trucking industries
  • Experience with tracking sales metrics on a CRM
  • Experience working with global teams
  • Experience driving and supporting day to day activities of sales personelle
  • Experience supporting Bid, RFI and RFQ activities

Salary Range: 100,000-150,000 + Bonus 

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience 


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Skills Required

  • 8+ years of experience in engineering consulting services supporting strategy or operations in automotive or trucking
  • Bachelor's degree
  • Expertise in the automotive or trucking industries
  • Experience tracking sales metrics in a CRM
  • Experience working with global teams
  • Experience driving and supporting day-to-day activities of sales personnel
  • Experience supporting bid, RFI, and RFQ activities
  • Master's degree
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The Company
HQ: Boulogne-Billancourt
Year Founded: 1988

What We Do

ALTEN Technology USA is an engineering consulting company that provides innovative solutions for engineering, IT, and product development projects across the product life cycle. For decades, ALTEN Technology USA has been helping clients develop products that are changing the world, whether by shaping the future of space exploration, saving lives with medical devices that set new standards of care or creating the fully autonomous electric taxi of tomorrow. The company provides support across industries including aerospace, defense, MedTech and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicles, electric vehicles, energy and environment, rail, and more.

Why Work With Us

Potential clients in the industries we serve, Professionals in the Industries, and Potential employees within New Product Development, Engineering Services, Sustaining Engineering, Manufacturing Engineering, Embedded Electronics Engineering, Software Engineering and IT, Mechanical Engineering, and Systems Engineering.

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