Director of Sales & Operational Planning

Posted Yesterday
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Santa Clara, CA, USA
In-Office
180K-220K Annually
Expert/Leader
Other
The Role
Leads demand forecasting, capacity planning, scenario modeling, and turnaround-time improvement across distributed operations. Develops planning systems incorporating seasonality, customer behavior, technician availability, specialization, service standards, and geography. Identifies capacity gaps and recommends hiring, cross-training, workload balancing, process changes, and expansion. Owns cross-functional planning reviews, improves data quality and planning tools, and communicates actionable recommendations to senior leadership.
Summary Generated by Built In
Key Responsibilities


Demand and Capacity Planning 

• Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories

• Deliver and maintain rolling demand and capacity outlooks:

- Short-term, Medium-term, and Long-term

• Incorporate seasonality, growth trends, and customer behavior into forecasts

• Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations

• Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross-training, process changes, capacity rebalancing)

• Efficiency and Productivity Modeling

• Backlog Control

 

Turnaround Time Predictability

• Own analysis of TAT variability and its systemic drivers

• Drive initiatives that improve on-time delivery and predictability


Scenario Modeling & Decision Enablement

• Build and own scenario models to support:

- Hiring decisions

- Cross-training strategies

- Workload balancing across sites

- Capacity expansion and efficiency improvement scenarios

• Translate complex analysis into clear, actionable recommendations for leadership


Cross-Functional Planning and Alignment

• Own and drive structured demand and capacity review

• Continuously improving planning processes, tools, and data quality


Qualifications
  • 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management.
  • Strong systems thinking and analytical rigor
  • Experience in multi-site or distributed operations.
  • Demonstrated ability to design and build systems (not just analyze them)
  • Proven ability to influence across functions
  • Can operate on a daily, weekly and monthly cadence
  • High ownership mindset with willingness to be deeply hands-on
  • Strong executive communication and presentation skills with the ability to influence senior leadership.
  • Proven analytical problem-solving skills and a data-driven decision-making mindset.
  • Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred

Education

Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required.

MBA or advanced degree preferred.


Work Environment

Primarily office-based environment with periodic travel to operational sites as needed.

Skills Required

  • 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management
  • Strong systems thinking and analytical rigor
  • Experience in multi-site or distributed operations
  • Experience designing and building systems, not just analyzing them
  • Ability to influence across functions
  • Ability to operate on daily, weekly, and monthly cadences
  • High ownership mindset and willingness to be deeply hands-on
  • Strong executive communication and presentation skills
  • Ability to influence senior leadership
  • Proven analytical problem-solving skills and data-driven decision-making
  • Advanced proficiency in Excel and modeling
  • Power BI or similar tools experience
  • Bachelor's degree in Engineering, Supply Chain, Finance, Business, or a related field
  • MBA or advanced degree
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The Company
HQ: Santa Clara
347 Employees
Year Founded: 1962

What We Do

SIMCO Electronics is a leading provider of quality calibration, repair, and software services for scientific test and measurement equipment. Founded in 1962 in Silicon Valley, SIMCO today serves thousands of companies, including many of the world’s leading high tech manufacturers.

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