Director, Revenue Operations

LeafLink is hiring a Director of Revenue Operations to own and scale the foundational architecture that powers our sales and customer success teams. As LeafLink continues to grow, this person will play a critical hands-on role in designing and implementing scalable GTM processes, systems, and data infrastructure. This includes commissions, billing, forecasting, and tooling needed to drive operational excellence across the revenue organization.

This is an individual contributor role with high visibility and impact across the company. The ideal candidate brings strong RevOps expertise and thrives in both strategic and executional work. This role has a clear path to leadership (Sr. Director/VP+) over time for a candidate who successfully builds a high-performing RevOps foundation. East Coast working hours preferred.

• Partner closely with Sales, Finance, Operations, and Marketing leaders as the RevOps subject matter expert, tracking and optimizing the end-to-end revenue funnel—from lead to renewal.
• Define and direct operational priorities across new business, customer acquisition, growth, and retention to help achieve revenue goals.
• Build and optimize core RevOps processes, metrics, and playbooks. Identify gaps early and drive timely interventions.
• Design and improve reporting frameworks to monitor sales and post-sales performance, and propose improvements to enhance productivity and efficiency.
• Own quota setting and compensation planning while supporting revenue forecasting — especially for usage-based variable revenue.
• Collaborate with Finance to strengthen revenue forecasting accuracy and align GTM performance with company-wide planning cycles.
• Identify and prioritize investments in tooling and automation, including AI-enabled solutions that boost GTM team productivity.

• Experience: 8-14 years of experience in Revenue Operations or Sales Strategy roles, ideally in fast-paced, high-growth B2B environments. Experience supporting multi-channel sales and post-sales motions is a plus.
• Strategic + Executional: Proven ability to guide strategic direction while acting as a hands-on individual contributor. You thrive when rolling up your sleeves to implement systems, processes, and dashboards.
• Analytical: Comfortable diving deep into sales and customer data. Strong operational modeling and forecasting experience required.
• Tooling: Proficiency with CRM (e.g., Salesforce), and strong familiarity with data visualization and BI tools such as Sigma, Tableau, or Power BI.
• Communication: Executive presence with the ability to translate technical or analytical insights into clear, actionable narratives for multiple stakeholders.
• Empathy & EQ: Uses insights and emotional intelligence to navigate sensitive topics like compensation and performance management.
• Adaptability: Thrives in ambiguity and can confidently make decisions and guide cross-functional alignment in rapidly evolving environments.
• Collaboration: Works cross-functionally and influences without authority, across all levels of the organization.
• Growth Mindset: Sees this as a career-defining opportunity to build the RevOps function with increasing ownership and scope over time.

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
• Competitive compensation and 401k match
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot on Fast Company’s Best Places for Innovators in 2024 list.