We are Ascend Clinical, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of tests each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing.
Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment.
Job Summary:
The Director of Revenue Cycle is responsible for overseeing the day-to-day operations, performance, and continuous improvement of the revenue cycle functions. This position provides leadership and operational support for patient services, insurance verification, billing, denials management, collections, cash posting, and reimbursement activities. The Director works collaboratively with Finance, Operations, Compliance, Sales, and Laboratory leadership to maximize revenue, improve cash flow, enhance customer service, and ensure compliance with all applicable federal and state regulations.
The Director is responsible for implementing operational strategies, monitoring key performance indicators, troubleshooting and resolving system issues, and building a high-performing team focused on quality, accountability, and service excellence.
- Develop departmental goals, objectives, and operational plans aligned with organizational priorities
- Establish and maintain policies, procedures, and workflows to support efficient revenue cycle operations
- Prepare and analyze operational and financial reports, including accounts receivable, collections, denials, and cash flow metrics
- Monitor accounts receivable balances, aging trends, and bad debt performance to ensure achievement of established targets
- Ensure timely billing and collection activities in accordance with organizational standards and payer requirements
- Identify opportunities for workflow improvements, automation, and process standardization
- Optimize staffing resources and operational capacity to support organizational growth and service objectives
- Develop and monitor revenue cycle performance metrics and service standards
- Review department performance regularly and implement corrective action plans as needed
- Analyze trends and key performance indicators to drive operational improvements and financial outcomes
- Ensure adherence to departmental policies, procedures, and productivity expectations
- Manage and develop supervisors, managers, and staff within the Revenue Cycle organization
- Conduct regular staff meetings to communicate goals, priorities, and organizational initiatives
- Provide coaching, mentoring, and performance management to support employee growth and engagement
- Develop employee training and professional development programs
- Foster a culture of accountability, collaboration, customer service, and continuous improvement
- Partner with Information Technology and business stakeholders to optimize revenue cycle systems, reporting capabilities, interfaces, and automation initiatives
- Oversee patient services, billing, collections, and reimbursement activities
- Ensure effective resolution of complex patient, client, and payer issues
- Partner with internal stakeholders to enhance customer satisfaction and support business objectives
- Support client retention efforts through responsive service and issue resolution
- Ensure billing and collection practices comply with applicable federal, state, and payer regulations
- Maintain working knowledge of Medicare, Medicaid, and commercial payer requirements
- Ensure patient information is handled in compliance with HIPAA privacy and security regulations
- Partner with Compliance and Legal departments to address regulatory concerns and operational risks
- Bachelor's degree in Business or Healthcare Administration, Finance or related field. Master’s degree (MBA, MHA, or MS in Finance or related field) strongly preferred
- Minimum of 5 years of progressive revenue cycle management experience within healthcare, laboratory, or pathology billing environments
- Strong understanding of revenue cycle operations, reimbursement methodologies, accounts receivable management, and payer relations
- Demonstrated experience improving operational performance and achieving financial objectives
- Experience leading teams and managing multiple functional areas within the revenue cycle
- Strong understanding of healthcare reimbursement regulations and compliance requirements
- Proven success in staff development, performance management, and organizational leadership
- Strong analytical, decision-making, and problem-solving abilities
- Proficiency with revenue cycle systems, HL7, ANSI, Microsoft SSAS tabular & multidimensional cubes, and general SQL
- Strong analytical and financial management skills
- Excellent leadership and team development capabilities
- Strong written, verbal, and presentation communication skills
- Ability to analyze data and develop actionable recommendations
- Strong organizational and project management skills
- $130,000-$160,000
- Compensation may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role
As an Ascend Clinical employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran
Ascend Clinical is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The company’s policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.
Skills Required
- Bachelor's degree in Business, Healthcare Administration, Finance, or related field
- Master's degree (MBA, MHA, or MS in Finance or related field)
- Minimum of 5 years progressive revenue cycle management experience within healthcare, laboratory, or pathology billing environments
- Working knowledge of Medicare, Medicaid, and commercial payer requirements
- Proficiency with revenue cycle systems, HL7, ANSI, Microsoft SSAS tabular & multidimensional cubes, and general SQL
- Strong understanding of revenue cycle operations, reimbursement methodologies, accounts receivable management, and payer relations
- Demonstrated experience improving operational performance and achieving financial objectives
- Experience leading teams and managing multiple functional areas within the revenue cycle
- Proven success in staff development, performance management, and organizational leadership
- Strong analytical, decision-making, problem-solving, and financial management skills
- Excellent written, verbal, and presentation communication skills
- Strong organizational and project management skills
What We Do
Ascend Clinical, LLC is the nation’s leading provider of laboratory testing, environmental water testing, including Legionella and AAMI ST108 Ascend Clinical was founded in Northern California in 2000 as a clinical reference laboratory specializing in testing services for kidney disease. For over 20 years, we have been working with dialysis clinics to provide industry-leading service, comprehensive testing, innovative tools and technology. Ascend has focused on innovating and growing so we can anticipate our customers’ needs to deliver best-in-class services and optimize patient care. In addition to accurate, reliable and efficient laboratory testing, the company also offers LabCheck, a web-based software (SaaS) that enables dialysis clinics to efficiently operate and manage patient care. Ascend is headquartered in Sunnyvale, CA, with additional offices in Colorado. Employing over 200 people across 23 states. The company was named one of the Bay Area’s Top Workplaces.
