Director - Regional Human Resources Lead

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do: Director - Regional Human Resources Lead in the Enterprise will...
The Regional HR Leader (Business Partner) overseeing North and South America is a senior leader responsible for driving talent strategy and organizational effectiveness for approximately 4,000 employees in 19 offices located in the United States, Canada, Argentina, Brazil, Jamaica, and Trinidad & Tobago . This role serves as a trusted advisor-and constructive challenger-to three Regional Managing Partners in the business and to others senior business leaders, bringing rigor, judgment, and independent perspective to talent decisions that materially impact ZS' performance, client delivery, and leadership credibility.
The Regional HR Leader reports directly to the Chief People Officer and sits on the HR Leadership Team. This role leads and develops a team of HR business partners, HR generalists, staffing professionals and recruiting professionals, and acts as the primary conduit for all HR services provided to the Americas region. This role requires the credibility and judgment to embed best practices, elevate HR capabilities, and serve as a trusted advisor to senior leaders-constructively challenging decisions that may compromise performance standards, talent quality, or long-term firm health-while offering practical, value-creating alternatives.
Success in this role is measured by the ability to build and sustain a high-performance culture, strengthen leadership capability, and deliver business outcomes through people.
Strategic Business Partnership

• Act as a thought partner to Principals, Associate Principals, and Managers in the Americas, providing clear, data-driven guidance on talent, performance, organizational design, and culture
• Translate ZS strategy, growth objectives, and market realities into a clear people and talent agenda that supports sustained competitive advantage through client impact
• Confidently challenge and push back on business leaders when requests are misaligned with core people practices, performance standards, or long-term talent strategy

Culture & Performance

• Drive a high-performance culture by strengthening personal development, performance management, real-time and actionable feedback, and accountability
• Partner with consulting leaders to pro-actively identify and resolve any ongoing underperformance, while ensuring that individuals and leaders receive clear, candid feedback to drive improvement and development
• Lead and drive a high-performance culture appropriate for a consulting business, including rigorous performance management, promotion, and rewards processes
• Reinforce a culture of accountability, feedback, and continuous development while maintaining high expectations for client impact and commercial results
• Model ZS values, ensuring they are embedded in leadership behaviors, talent decisions, and employee experiences

Talent & Organizational Effectiveness

• Lead workforce planning and forecasting for the Americas to ensure that ZS has the right skills and capabilities for the future. With the business, identify work that can be delivered through AI vs. FTEs. Facilitate skill identification and revise job structures for success in an AI-enabled world
• Partner with recruiting leadership to ensure that ZS attracts, assesses, and hires top-tier talent aligned with performance expectations and ZS culture hiring. Ensure both full time and contingent hiring goals are met and that quality of hire remains pristine
• Advise on organizational design, leverage models, role clarity and team structures to support growth, profitability, and client delivery excellence. Ensure that talent strategy and workforce models take AI into account

Risk, Judgment & Governance

• Apply sound judgment to complex employee relations, performance, and leadership situations
• Ensure compliance with employment laws and firm policies while maintaining a pragmatic, performance-oriented approach
• Elevate issues appropriately and provide clear recommendations to senior leadership

Leadership & Team Management

• Lead, coach, and develop a high-performing HR team, including other HR Leads (aka Business Partners), HR generalists, recruiters, and staffers
• Collaborate with other Regional HR Leaders to share and adopt leading practices, and to create a consistent employee experience across the globe
• Set a high bar for analytical rigor, business acumen, and impact-moving the team beyond transactional HR to true advisory partnership
• Ensure consistency and quality of people decisions across practices, regions, and client-facing roles

What you'll bring:

• 15+ years of progressive HR experience, including senior-level HR Business Partner leadership roles in consulting, professional services, or similarly performance-driven environments
• Proven experience advising and influencing executive-level leaders in complex, fast-paced environments
• Demonstrated experience leading and scaling large, multi-layered HR teams, including direct management of Managers
• Deep expertise in performance management, talent development, organizational design, and change management
• Strong commercial and financial acumen; understands consulting economics, leverage models, and client delivery pressures
• Must have professional Excel, PowerPoint, and HRIS skills
• MBA and/or previous consulting experience preferred
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Personal Attributes

• Confident, direct, and thoughtful communicator who can push back with clarity and respect
• Highly credible with leaders at all levels; able to earn trust and demonstrate influence quickly
• Results-oriented, pragmatic, and comfortable making hard calls

• Committed to building a culture of accountability, excellence, and continuous improvement. High judgment, low tolerance for mediocrity, and comfort making difficult calls
• Direct, intellectually rigorous communicator who can stand firm under pressure
• Trusted by senior leaders for discretion, clarity, and courage.
• Able to energize, motivate, and upskill a diverse team
• Relentlessly focused on outcomes, not activity

Measures of Success

• A demonstrable, sustained high-performance culture within ZS Americas and an increasingly engaged population
• Strong credibility with senior consulting leaders, including the ability to productively challenge decisions
• Clear improvement in leadership effectiveness, succession readiness, and bench strength
• An HRBP and talent team known for rigor, judgment, and business impact-not transactional support
• A high-performing, engaged, trusted HR team that operates as strategic partners rather than transactional support
• Clear linkage between people initiatives and business strategy

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $210,000.00 - $242,500.00