Director, Referring Coordination Office

Posted Yesterday
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Rochester, MN, USA
In-Office
Junior
Healthtech
The Role
Leads business development and referring-relationship strategies to achieve demand-generation goals. Analyzes market and performance data, recommends growth opportunities to senior leaders, manages business plans, oversees staff performance, builds physician and client relationships, addresses concerns, manages expenses, and coordinates cross-site activities. The role requires strong leadership, communication, strategic planning, relationship-building, and healthcare business development skills, with 10–30% travel.
Summary Generated by Built In

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Accountable to develop, manage, maximize and implement business development strategies for the organization to achieve targeted demand goals and department objectives. Analyzes data to develop tactical relationship building strategies in highly competitive local, regional and national markets, and makes recommendations to senior level leaders (division chairs and operations administrators) regarding opportunities to maximize demand generation. Must maintain familiarity and work in alignment with the Mayo Clinic strategic plan, prioritized market opportunities, and competitive activity. 
Manages and oversees individuals and team performance to meet organizational objectives. This includes accountability of business plan development and execution. Maintains active field presence to evaluate market opportunities, build relationships, address client concerns and evaluate business development staff performance and sales skills. Responsible to manage cross site activities and functional areas as assigned. Manages the expenses and activities of assigned site. Performs duties independently and initiates judgment in handling of a variety of management issues. Position requires approximately 10-30% travel.

Qualifications

Bachelor's Degree is required for this position. Prefer Master’s Degree in healthcare, marketing, public relations, communications, customer relations or business-related field with a minimum of two years health care management experience. Must demonstrate strong leadership, team building and problem-solving skills as well as ability to work collaboratively with multiple disciplines (i.e. physician, administrative, supervisory, and allied health staff). Experience in analyzing and employing data to develop strategies and tactics. Experience working with internal and external senior level management and physicians. Excellent written and oral communication skills. Must have the demonstrated ability to perform successfully in a business development role, and to navigate required complex inter- and intra-organizational issues and relationships. Experience in using data analysis to drive strategic planning. Demonstrated ability to successfully build relationships to execute a strategy. Must have demonstrated competencies in leadership, management, team development, operations, communication, creativity and flexibility to manage multiple projects and priorities. Knowledge of continuous quality improvement/total quality management tools.

About Us
Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Skills Required

  • Bachelor's degree
  • Master's degree in healthcare, marketing, public relations, communications, customer relations, or business-related field
  • Minimum of two years of healthcare management experience
  • Strong leadership, team-building, and problem-solving skills
  • Ability to collaborate with physicians, administrative staff, supervisors, and allied health staff
  • Experience analyzing and using data to develop strategies and tactics
  • Experience working with internal and external senior management and physicians
  • Excellent written and oral communication skills
  • Demonstrated success in a business development role
  • Ability to navigate complex inter- and intra-organizational issues and relationships
  • Experience using data analysis to support strategic planning
  • Ability to build relationships and execute strategies successfully
  • Competence in leadership, management, team development, operations, communication, creativity, and flexibility
  • Ability to manage multiple projects and priorities
  • Knowledge of continuous quality improvement or total quality management tools

Mayo Clinic Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.

  • Retirement Support — A no-cost employer pension alongside employer-matched 401(k)/403(b) savings stands out as a core strength. These programs are described as unusually strong and especially valuable for longer-tenured employees.
  • Healthcare Strength — Multiple medical, dental, and vision plan choices with defined deductibles and broad coverage offer comprehensive protection. Employer-paid short- and long-term disability and life insurance further bolster financial security.
  • Parental & Family Support — Child- and elder-care resources, adoption assistance, employee assistance services, and dependent scholarships indicate wide-ranging family-oriented support. These offerings are presented as part of a broad package that varies by eligibility and location.

Mayo Clinic Insights

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The Company
HQ: Rochester, MN
54,000 Employees

What We Do

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first."​ More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.

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