Director, Referral & Incentive Programs

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the growth of revenue from referral programs. Develop strategies with internal teams and vendors to improve program(s) performance. Ensure systems and tools support programs and are streamlined for sales team engagement. Stakeholder and implement initiatives nationally and across the company to bolster participation motivating sales teams and external program participants. Oversee national incentive and recognition programs to support sales growth. Provides leadership and direction of a team to successfully execute plans, while working closely with senior leadership. Presentation and communication skills are also critical along with the ability to lead the team with empathy and collaboration.

Job Description

Core Responsibilities

• Researches, designs and develops corporate, division and/or region level plans that support the Company's business objectives.
• Works with Sales and Marketing senior leaders to gain alignment on strategies and deliver program growth.
• Work with teams to leverage data to show value and impacts of programs and incentives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Provide stakeholders with insights based on data and anecdotal evidence to optimize programs with the primary goal of increasing leads and revenue.
• Evaluate data to improve tracking, usage, and trend identification.
• Work with Sales Operations and Legal to ensure programs are operating efficiently and compliantly
• Direct annual sales recognition program and event
• Oversee the organization's sales effectiveness team to support and enable sales teams to obtain leads and incentive participation
• Must have been a Sr manager or higher for 2+ Years. 
• Role is required to be in the office in Philadelphia

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Projects, Incentive Programs, Project Implementations

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.