Director of Public Relations & Communications

About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. We provide modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold integrates with over 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved. The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website (Transparency Page).

Uphold strips away the complexity to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

About the Role

Uphold is looking for a Director of Public Relations & Communications to own and drive the company's external voice; from proactive media strategy to crisis response and executive visibility. This is a high-visibility role for someone who can operate at two speeds simultaneously: strategic enough to sit with the CEO and shape company narrative, and hands-on enough to draft the release, pitch the reporter, and get the story placed themselves.

What You'll Do

• Own the PR function end-to-end - strategy, execution, and measurement — across corporate, enterprise, retail and regulatory 
• Build and execute a proactive media strategy that positions Uphold and its leadership as authoritative voices in crypto, fintech, and financial services
• Write and ship press releases, media statements, byline articles, executive talking points, and messaging frameworks - this is a role that writes, not just directs writing
• Manage rapid-response and crisis communications, particularly around regulatory developments, market volatility, and industry news cycles that move fast in crypto
• Leverage and grow existing relationships with crypto, fintech, and financial media (reporters, editors, producers) to secure earned coverage
• Prep and accompany executives for interviews, panels, and press engagements — including sitting at the table with the CEO on strategic comms decisions
• Coordinate cross-functionally with Marketing, Legal, Compliance, and Product to ensure messaging is accurate, timely, and aligned with business priorities
• Manage multiple concurrent initiatives - many happening simultaneously 
• Monitor the media and regulatory landscape in real time and advise leadership on positioning and risk

What You Bring

• 7+ years in PR/communications, with meaningful time in fintech, crypto, or financial services
• Established media relationships across crypto-native, fintech, and mainstream financial press
• Sharp writing skills  - you can produce a press release, an executive statement, or a messaging doc that doesn't need heavy editing
• Bias toward action - you thrive juggling multiple fast-moving workstreams rather than waiting for a single clear brief
• Regulatory fluency - enough grasp of the crypto/fintech regulatory environment to communicate about it accurately and confidently under pressure
• Calm under fire - crypto news cycles are volatile; you need to be the steady hand when things move fast

What We Offer

• Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
• Competitive Compensation: Performance bonuses, and comprehensive benefits on top of a competitive salary.
• Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
• Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
• Development Opportunities: Access training and mentorship programs.
• Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
• Inclusive Environment: Value and respect diverse perspectives.
  

Our Benefits

• Annual bonus program based on individual, team and company performance.
• Generous PTO, healthcare, and employee assistance programs.
• Engaging events and celebrations.
• Well-stocked office kitchen with a foodie culture.

Visit our careers page for more exciting opportunities, if this role isn’t the perfect fit.

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.