Director, Provider Performance

Job Description

Must be located in North Jersey OR New York
A bit about this role....

As the Director, Network Performance, you will establish and execute the strategic direction for provider performance across New York City. Your primary accountability is to achieve sustained improvements in cost, quality, and access by leveraging strong leadership, influencing provider strategy, and driving critical, enterprise-level performance initiatives.

This is a senior leadership position where you will lead and mentor a team of Network Performance Managers and Senior Network Performance Managers, fostering consistent execution and elevating team capabilities. You will act as a vital strategic partner to executive leadership and external provider organizations. Success in this role requires influencing performance outcomes through deep provider engagement, strategic contracting, and data-driven insights.

The ideal candidate is an highly experienced leader who possesses advanced business acumen, a strong executive presence, and the proven ability to translate complex analytics into scalable strategies that deliver measurable results across the organization.

Responsibilities and Impact Include:

• Enterprise & Regional Performance Strategy

  • Define and lead the provider performance strategy across New York City

  • Establish performance targets and ensure accountability for cost, quality, and access outcomes

  • Identify enterprise-level opportunities to improve provider performance and drive scalable solutions

  • Align market-level strategies with broader organizational goals and growth initiatives

• Provider Performance & Executive Engagement

  • Build and maintain executive-level relationships with key health systems, provider groups, and strategic partners

  • Serve as a senior escalation point for complex provider performance issues and negotiations

  • Lead high-level performance reviews and Joint Operating Committees (JOCs) with major provider partners

  • Influence provider strategy and behavior to align with organizational performance objectives

• Leadership & Team Development

  • Lead, coach, and develop a team of Network Performance Managers and Senior Network Performance Managers

  • Establish clear performance expectations and foster a culture of accountability and continuous improvement

  • Build organizational capability in provider performance, analytics, and strategic execution

  • Drive consistency in performance management practices across markets

• Performance Analytics & Transformation

  • Owns outcomes and drives measurable improvements in cost, quality, and access

  • Oversee the use of advanced analytics to identify trends, risks, and opportunities across markets, leveraging AI-driven prompts  with a strong emphasis on advanced AI tools.

  • Drive large-scale performance improvement initiatives, including cost containment and quality enhancement programs

  • Ensure consistent use of data to inform decision-making and track performance outcomes

  • Champion innovation in performance models, including value-based and risk-based arrangement

• Contracting Strategy & Financial Performance

  • Provide strategic oversight of provider contracting to ensure alignment with performance goals

  • Guide development of value-based arrangements that incentivize quality and cost efficiency

  • Partner with Finance and Actuarial teams to evaluate financial performance and optimize network economics

• Governance, Compliance & Risk Management

  • Ensure all provider performance activities meet regulatory, contractual, and compliance requirements

  • Oversee risk identification and mitigation strategies across markets

  • Maintain executive visibility into compliance, performance risks, and corrective actions

• Cross-Functional Leadership & Organizational Impact

  • Partner with Clinical, Quality, Operations, and Finance leadership to drive integrated performance strategies

  • Influence enterprise decision-making related to provider performance and network strategy

  • Support market expansion, strategic planning, and organizational growth initiatives

  • Represent provider performance in executive forums and strategic discussions

  • Develops high-performing teams through coaching, mentorship, and clear expectations

Required skills and experience:

• Minimum of 10 years of experience in provider performance, network management, or provider contracting

• Minimum of 5 years of leadership experience managing high-performing teams

• Demonstrated success driving large-scale provider performance improvement across cost and quality metrics

• Deep experience working with health systems, physician groups, and complex provider organizations

• Advanced analytical capabilities with a track record of translating data into enterprise-level strategies

• Proven ability to influence executive stakeholders internally and externally

• Strong business acumen, including expertise in payer economics, provider incentives, and market dynamics

• Demonstrated history of successfully executing large-scale initiatives to improve provider performance across key cost and quality metrics.

• Proven capacity to influence and negotiate with executive-level stakeholders, both within the organization and externally.

• Strong understanding of business fundamentals, including expertise in payer economics, provider incentive models, and broader market dynamics.

• Proficiency in Google Workspace or Microsoft Office Suite

• Strong written and oral communication skills

Desired skills and experience:

• Experience in Medicare Advantage or government-sponsored healthcare programs

• Deep knowledge of CMS STAR measures and value-based care models

• Experience leading multi-market or regional provider performance strategies

• Advanced degree (MBA, MHA, MPH, or related field)

• Background in clinical operations, population health, or healthcare delivery

Travel Requirements

This role requires approximately 10% travel to assigned markets. Travel is essential for leading the team, supporting provider engagement, and executing strategic initiatives.

Salary range: $150,000 - $180,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.