Director, Program Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Location: 2300 Meadowvale Blvd, Mississauga, ON

Work Arrangement: Hybrid – minimum 2 days/week on-site

Willingness to travel within Canada as needed (approximately 10%).

Job Summary

We are seeking a results-driven and collaborative leader to join our team as Director, Program Operations. This role is responsible for the day-to-day oversight and delivery of high-quality Patient Support Programs (PSPs), ensuring operational consistency, compliance, and service excellence.

The Director will lead a high-performing team to deliver patient support programs with operational excellence, ensuring alignment with strategic goals, McKesson standards, and client expectations. This role is ideal for a leader who thrives in a fast-paced environment, excels at cross-functional coordination, and is passionate about improving patient outcomes through operational execution and excellence.

Specific Responsibilities:

• Build and lead an engaged, high-performing team by fostering a culture of trust, collaboration, and accountability.
• Promote continuous learning and a patient-first mindset through coaching, feedback, and recognition.
• Champion talent development and succession plans to strengthen team capabilities and support long-term growth.
• Lead the successful execution of PSPs, ensuring alignment with service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
• Continuously assess program performance, proactively identifying risks and implementing solutions to close service or quality gaps.
• Collaborate with internal PSP and cross-functional teams to ensure smooth, coordinated program execution.
• Work across functions to resolve operational challenges and implement scalable process improvements.
• Act as a trusted operational partner to biopharma clients, working alongside Account Directors to deliver program insights and ensure service excellence.
• Contribute to client discussions by providing operational expertise, aligning on deliverables, and supporting long-term relationship success.
• Identify and implement opportunities to streamline workflows, enhance operational efficiency, and support scalable growth.
• Ensure rigorous compliance with all regulatory requirements and internal SOPs, including privacy, quality, and safety standards.
• Contribute to financial planning by supporting budget development and aligning resource allocation with program priorities.
• Monitor program expenditures and partner with finance to ensure accurate reporting, cost control, and delivery of financial targets.
• Drive change initiatives that enhance operational efficiency, strengthen service delivery, and support scalable growth across patient support programs.
• Champion the adoption of digital capabilities, including CRM platforms, AI-driven tools, and data-enabled workflows, to modernize operations and elevate the patient, client and employee experience.

Minimum Qualifications

• 5+ years of progressive leadership experience in healthcare operations, within PSPs, pharmaceutical services, or the life sciences sector.
• 5+ years of leadership experience required, with a proven ability to lead operational teams, drive performance, and deliver results in a complex, client-facing environment.
• Bachelor’s degree in Health Sciences, Business, or a related field required; a Master’s degree is considered an asset.

Key Competencies

• Strong communication, stakeholder engagement, and problem-solving skills.
• Experience with CRM platforms and digital tools is an advantage.
• Strategic thinker with a hands-on approach. Detail-oriented, adaptable, and collaborative, with a strong sense of ownership and accountability.
• Bilingualism in English and French is an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!