Director of Product Operations

Director of Product Operations
Remote | Product and Development | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

About the Role 

We're seeking a Director of Product Operations to build and scale the operational excellence infrastructure for our product organization during a pivotal transformation period. This role is perfect for either a seasoned operator ready to own a function or an exceptional early-career professional ready to accelerate their trajectory by building something from scratch. As we evolve from a portfolio of point solutions to an integrated AI-native GRC platform, you'll serve as the execution multiplier that enables our product teams to deliver predictably while continuously improving velocity and quality. 

This is a hands-on leadership role that balances operational rigor (70%) with strategic enablement (30%). You'll own the systems, processes, and metrics that allow our product organization to scale efficiently while maintaining high quality and customer satisfaction. 

You'll work closely with the Chief Product Officer to extend their leverage across the organization, serving as a strategic thought partner while maintaining operational excellence. This includes preparing executive-level analyses, facilitating strategic planning sessions, and driving special projects that require cross-functional coordination at the highest levels. 

What You'll Own 

Core Responsibilities 

Operational Excellence Infrastructure (70%) 

• Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS) 
• Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams 
• Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle 
• Facilitate sprint/PI planning and ensure clear swim lanes between functions 
• Own launch readiness processes and go-to-market coordination 
• Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms) 
• Provide clear, consistent status reporting to stakeholders at all levels 

Strategic Enablement & Insights (30%) 

• Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently? 
• Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation) 
• Measure and improve customer time-to-value metrics 
• Conduct retrospectives and drive continuous process improvements 
• Build feedback loops between customer-facing teams and product development 
• Enable better prioritization through data-driven insights and frameworks 

Key Objectives 

1. Scale Product Management Impact - Free PMs from administrative burden so they can focus on customer discovery and strategic decisions. Build tools and processes that make each PM 2x more effective. 

1. Be the Truth Teller Through Data - Create dashboards and reporting that surface both wins and uncomfortable truths about velocity, quality, and adoption. Drive accountability through transparency. 

1. Drive Predictable Delivery and Impact- Transform our release process from heroic efforts to systematic execution. In partnership with our engineering leadership team, improve on-time delivery rates to benchmark, and track and drive our products’ impacts and value creation with clients. 

What We're Looking For 

Required Experience & Attributes 

• 2+ years of experience demonstrating exceptional analytical and operational capability in one of the following:  
  • Product Operations or Program Management in B2B SaaS 
  • Management consulting or investment banking with technology sector exposure 
  • Operations, industrial engineering, or process improvement roles 
  • Rotational leadership program at a technology company 
• Proven ability to bring structure to ambiguous problems and drive results through influence 
• Strong technical literacy and ability to engage credibly with engineering teams 
• Superior data analysis skills with experience building dashboards and metrics frameworks 
• Track record of driving measurable process improvements 
• Outstanding written and verbal communication skills 

What Makes You Successful (Experience Level Agnostic) 

• Systems thinking mindset - you see patterns and build scalable solutions 
• "Get Stuff Done" ethos - you have a bias for action and tangible outcomes 
• Intellectual horsepower to engage with senior stakeholders across all functions 
• Builder mentality - excited to create something from scratch, not just inherit 
• Natural curiosity about product management and B2B enterprise software 
• Outstanding team player – thrives in building high functioning collaborative efforts 

Ideal Profile Additions 

• MBA or advanced technical degree  
• Experience in companies undergoing transformation or platform consolidation 
• Exposure to financial services or GRC software 
• Knowledge of modern product development methodologies (Agile, SAFe) 

Critical Competencies 

"Get Stuff Done" Operator with Systems Thinking 

• Energy from bringing order to chaos 
• Thinks in scalable processes, not just individual projects 
• Battle scars from shipping enterprise software 
• Obsession with operational excellence as the foundation for strategic impact 

Data-Driven Truth Teller 

• Builds dashboards that surface actionable insights 
• Credibility to have tough conversations with Engineering, Sales, and executive leadership 
• Asks "What would need to be true for us to ship 2x faster?" not just tracks current velocity 
• Understanding of modern product metrics (customer outcomes, not just velocity) 

Cross-Functional Credibility Builder 

• Highly effective at building highly functional cross-group collaboration  
• Technically literate enough to understand architectural decisions 
• Commercially aware enough to grasp go-to-market implications 
• Politically savvy enough to drive consensus across historically siloed products 
• Track record of building processes that other teams actually adopt 

Ideal Profile Additions 

• Experience in companies undergoing technical transformation or platform consolidation 
• Experience with AI/ML product development and deployment 
• Familiarity with enterprise software sales cycles and customer success metrics 
• MBA or relevant advanced degree (preferred but not required) 

Success Metrics 

Quarter 1: Fix the basics - reliable release processes, clear status reporting, 50% reduction in fire drills  

Quarter 2: Implement foundational metrics - cycle time, defect rates, feature adoption tracking 
Quarter 3: Drive optimization - identify and remove top 3 velocity blockers  

Quarter 4: Strategic elevation - influence roadmap through data, improve discovery-to-delivery feedback loops 

What Sets This Role Apart 

This is a rare opportunity to own and build a critical function from the ground up. Whether you're an experienced operator looking to make a definitive impact or an exceptional early-career professional ready to accelerate your trajectory, you'll have direct influence on how we transform from a collection of products to an integrated platform serving 4,000+ financial institutions. The scope and visibility of this role provide a clear path to VP-level product leadership. 

WE OFFER

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!
   

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $150,000 to $180,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.