Ribbon’s data platform fuels healthcare enterprises with actionable provider information to transform how care decision
The Role
As Director of Product Operations, you will operationalize product strategy, lead planning processes, establish accountability systems, and enhance cross-functional alignment to ensure successful product delivery.
Summary Generated by Built In
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
As Director of Product Operations, you will be the glue that helps ensure H1’s product organization runs with clarity, focus, and precision. You’ll drive the operating rhythm that turns strategy into execution — aligning stakeholders around priorities, enabling effective planning and tradeoff decisions, and ensuring all the various teams required to deliver our product goals execute with discipline and impact. Building up your own deep understanding of our customers, data foundation, and business goals, you’ll lead the quarterly and annual product planning process, shape roadmap visibility, and help ensure we build scalable systems that support predictable, high-quality launches. Your leadership will bring structure and transparency to a fast-moving environment — ensuring we’re building the right products, in the right way, to accelerate H1’s mission and growth.
WHAT YOU’LL DO AT H1
- Operationalize H1’s product strategy by driving consistent planning, prioritization, and execution rhythms across the product, engineering, data, and commercial teams.
- Lead the quarterly and annual product planning process, ensuring that roadmaps, OKRs, and capacity allocations align with company goals and reflect data-driven tradeoffs.
- Establish and evolve product operating systems — how the organization plans, builds, and ships — to ensure clear accountability, predictable delivery, and alignment to business impact.
- Own product performance visibility, partnering with analytics and finance to track delivery metrics, product adoption, and business outcomes; translate insights into actionable recommendations.
- Partner with product, engineering, and GTM leaders to improve coordination, ensure timely handoffs, and drive cross-functional alignment on launch readiness and enablement.
- Standardize communication and documentation practices, ensuring product decisions, roadmap changes, and launch updates are transparent and accessible across the company.
- Champion continuous improvement, identifying friction points in product delivery and implementing scalable processes, tooling, and rituals to enhance efficiency and predictability.
ABOUT YOU
You’re an operationally minded product leader who thrives at the intersection of strategy, execution, and collaboration. You bring structure and clarity to fast-moving environments, turning ideas into actionable plans and ensuring teams deliver meaningful outcomes at scale. You’re comfortable in ambiguity, skilled at driving alignment across executives and teams, and motivated by creating systems that make great products possible.
REQUIREMENTS
- 8+ years of experience in product operations, program management, or product leadership roles within SaaS or data platform environments
- Proven success scaling product operations or delivery frameworks in a high-growth, multi-product organization
- Demonstrated ability to connect business strategy to execution — translating goals into plans, milestones, and measurable outcomes
- Strong operational and analytical skills; experience with roadmap tools (e.g., Jira) and data visualization platforms (e.g., Looker, Tableau)
- Exceptional communication and influence skills, with the ability to partner effectively across product, engineering, data, and GTM functions
- Experience establishing OKRs, quarterly business reviews, and cross-functional launch processes in a scaling tech company
- Comfort operating in a Series B–D startup environment — balancing structure with pragmatism and speed
COMPENSATION
This role pays $[min] to $[max] [per hour/year], based on experience, in addition to stock options.
Anticipated role close date: 11/15/2025
H1 OFFERS
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Top Skills
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The Company
What We Do
At Ribbon, we’re building the infrastructure to transform billions of care decisions.
Our data platform fuels healthcare enterprises with actionable provider information, including insurance coverage, prices, and performance. By partnering with Ribbon, you can empower people to make the most informed decisions about their care by finding trusted, affordable providers.
Together, we can create a healthier future where people receive exceptional care.
Why Work With Us
We are passionate about simplifying healthcare decisions and determined to build the best team possible: one that is diverse, inclusive, and committed to living our values. We care deeply about our team and strive to offer a generous benefits package to support everyone’s well-being.
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